Software Field Services Engineer

Schneider Electric•Dallas, TX

22h•Hybrid

About The Position

We are seeking a highly capable and customer-focused Software Field Services Engineer to join the NAM Secure Power Software Services team at Schneider Electric. In this role, you will lead the deployment, configuration, and support of our Data Center Infrastructure Management (DCIM) software solutions across customer environments. You will work directly with customers, project teams, and internal stakeholders to drive successful implementations, troubleshoot complex issues, and ensure long-term customer success. This position requires a strong technical foundation, the ability to operate independently, and a proactive approach to improving delivery consistency and quality.

Requirements

Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments
Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms
Experience with Networking fundamentals
Experience with Communication protocols such as Modbus and SNMP
Experience with Microsoft Office suite for documentation, reporting, and customer communication
Strong written and verbal communication skills
Proven ability to engage effectively with customers and internal stakeholders
Comfortable leading customer discussions related to implementation and technical topics
Self-motivated with the ability to manage multiple priorities and deliverables
Strong team collaboration skills with the ability to contribute independently
Detail-oriented with a focus on quality and customer satisfaction
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
3+ years of related experience in Software products for data centers
Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.
Must be able to travel.
Strong problem-solving mindset with the ability to tackle difficult technical challenges independently
Excellent communication skills to translate technical concepts for diverse audiences
Collaborative approach to working with cross-functional teams and fostering client relationships
Adaptability and resilience in fast-paced environments with shifting priorities

Nice To Haves

Experience with system integrations and APIs is a strong plus

Responsibilities

Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery
Serve as a primary technical point of contact during implementations
Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness
Develop and maintain documentation for deployments, configurations, and issue resolution
Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
Provide feedback on recurring issues and opportunities for process or product improvement
Travel to customer sites as required to support complex deployments, troubleshooting, or escalations