Software Engineering Technical Leader
About The Position
Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners wherever they connect with Cisco. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success. The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact. The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency. Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform. Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience. Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment. Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery. Succeed in this role by delivering maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.
Requirements
- Bachelor’s degree with 8+ years of related experience, or Master’s degree with 5+ years of related experience, or PhD with 2+ years of related experience.
- Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
- Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
- Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka) and real-time data pipelines.
- Experience with RESTful API design, API security, or hierarchical and relational data modeling.
Nice To Haves
- Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
- Experience with Git, system design, or application performance optimization.
- Experience with testing, debugging, and technical documentation.
- Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
- Problem-solving, communication, and customer-facing delivery skills.
Responsibilities
- Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform.
- Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience.
- Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment.
- Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery.
- Deliver maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy.
Benefits
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
