Software Engineering Technical Leader, CX Platform

Cisco•San Jose, CA

7d•Hybrid

About The Position

The CX Platform is the high-velocity engineering engine powering Cisco’s entire customer experience ecosystem. We build full-stack applications, robust shared services, and cutting-edge AI/ML integrations that empower our customer-facing teams to ship innovation faster and with absolute confidence. As we look toward our FY27 vision, this team is at the epicenter of Cisco’s transformation, ensuring our architecture is not just reactive, but anticipatory. You’ll be joining a group of builders who own the product lifecycle from end to end—from front-end user experiences to complex back-end services. If you thrive in an environment where technical decisions are judged by their measurable impact on customer outcomes, you’ll find your home here. In this role, you will define the technical trajectory for a platform that serves as the backbone of Cisco’s most critical customer and business challenges. You will move beyond building features to designing high-performing, scalable systems that define how other engineers develop, deploy, and maintain software across the organization. By bridging the gap between cutting-edge AI/ML research and production-grade software, you will ensure our platform remains secure, cohesive, and ready to meet the evolving demands of our global users. This is an opportunity where your technical authority will be the primary driver for architectural excellence, team mentorship, and the successful delivery of multi-quarter engineering roadmaps.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or an equivalent technical degree (e.g., Mathematics, Physics)
8 years of related professional engineering experience (with a Bachelor’s); 6 years (with a Master’s); 3 years (with a PhD).
Experience designing and delivering full-stack applications in production environments.
Experience integrating AI/ML models or API-driven services into customer-facing products.
Experience setting technical standards or architectural requirements for systems used by multiple engineering teams.
Experience implementing CI/CD pipelines (e.g., Jenkins, GitHub Actions) and applying secure development lifecycles (e.g., SAST/DAST).
Experience leading technical design reviews and influencing architectural decisions through consensus across engineering groups.

Nice To Haves

Experience leading architecture reviews and driving consensus among senior or principal engineers
Experience shaping technical strategy at an organizational level, not just within a single team
Experience in one or more of: distributed systems, AI/ML platform integration, secure system design, developer experience/tooling
Experience partnering with product and design leadership on multi-quarter roadmaps

Responsibilities

Define Technical Strategy: Lead the architectural vision for the CX Platform, ensuring that AI/ML capabilities are integrated coherently across all services rather than siloed, directly supporting our long-term FY27 scalability goals.
Architectural Stewardship: Partner with product and design leadership to translate complex requirements into reliable, high-performing system designs that serve as the foundation for the entire engineering organization.
Mentorship: Serve as a technical sounding board and mentor for senior engineers, using your deep code fluency to challenge decisions, conduct rigorous design reviews, and cultivate a culture of engineering excellence through consensus and collaboration.
Operational Excellence: Standardize CI/CD practices and security protocols across the stack, ensuring that our development velocity is matched by meticulous quality standards and a seamless developer experience.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay