Software Engineering Team Lead
About The Position
As Technical Lead of the Enterprise Systems Group, this role leads the technical team in following processes and delivering technical functions to agreed scope and specifications, while providing ongoing client support. The position streamlines and supports onboarding through shadowing and training, and ensures training teams complete training and related activities. It makes decisions to improve efficiency without disrupting on-time customer delivery and works directly with consulting leads on quality solution design. The role provides technical leadership for Systems and Software Engineers, including mentoring, hiring support, onboarding, training plans, performance development, and quarterly performance reviews. It also contributes to development-process improvements, manages work queues and escalations, delivers end-user training on Epicor technical tools, and supports customer satisfaction. The position has a billable-hours goal of 60% of worked hours and requires minimal travel as needed.
Requirements
- Intermediate/advanced C# / VB.NET skills.
- Intermediate knowledge of Microsoft SQL Server and/or Progress Databases.
- Basic Crystal Reports development skills.
- Basic Microsoft SSRS Reporting skills.
- Ability to read, interpret, develop, implement, and test solutions based on specification documents.
- Strong written and verbal communication skills.
- Pleasant and professional demeanor in client and internal communications.
- Intellectual resourcefulness, sound judgment, and effective decision-making abilities.
- Ability to work independently and complete daily tasks effectively without direct supervision.
- Strong organizational skills and ability to operate efficiently throughout daily tasks.
- Ability to own issues through resolution, recognize when and to whom to escalate, accept escalated issues, and mentor when appropriate.
- Empathy and professionalism when working with users.
- Ability to work well with clients at all levels and prioritize client satisfaction.
- Energy, enthusiasm, and a results-oriented approach.
- Related bachelor’s degree or equivalent work experience.
- At least 4 years of Microsoft .NET programming experience.
- Ability to schedule occasional evening or weekend work.
- Valid driver’s license in the state of residence and a reliable personal vehicle.
Nice To Haves
- Epicor application experience.
Responsibilities
- Provide customized solutions for Epicor and external utilities using software engineering knowledge.
- Develop and test solutions with attention to detail and accuracy.
- Document client software modifications according to company policy.
- Manage the assigned queue to ensure the team meets deadlines and milestones.
- Provide classroom training to end users on Epicor technical tools.
- Mentor technical team members as required.
- Assist with hiring technical team members.
- Assist with onboarding and training new technical team members.
- Contribute to development-team process improvement, policies, and procedures.
- Provide direction and escalation for ticket and task issues, and follow up on customer satisfaction.
- Represent ComTec positively internally and externally.
- Assist with performance and development of technical team members.
- Develop and monitor yearly training plans for direct reports.
- Assist the Director with quarterly performance reviews for direct reports.
- Troubleshoot problems and identify and evaluate alternative solutions.
- Maintain daily timesheet and expense-report entries and submit them accurately and on time.
- Lead weekly team meetings.
- Attend Epicor Escalation Meetings.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
