Software Engineering Specialist

McKesson•Richmond, VA

2d•$101,000 - $168,400•Hybrid

About The Position

We are seeking a hands‑on Software Developer (P3) to support and enhance McKesson’s B2B Commerce SupplyManager platform. This role is AMS-first, with strong ownership of production support, ITIL processes, and operational excellence, while contributing across application development, SRE, and DevOps. This is a full-stack, production-facing role for an engineer experienced in incident management, troubleshooting, CI/CD automation, reliability engineering, and microservices development in hybrid cloud environments (Azure / GCP / AWS).

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience
4+ years experience in Java / Spring Boot / Microservices development.
Strong experience in Application Maintenance & Support (AMS) / Production Support (ITIL).
Proven expertise in DevOps, CI/CD, and Release Engineering.
Advanced skills in troubleshooting (logs, metrics, APM tools like Dynatrace).
Experience with cloud-native / hybrid cloud architectures.
Strong Jira workflows, prioritization, and reporting skills.
Experience with eCommerce / B2B platforms at scale.
Languages & Frameworks: Java, Spring Boot, Microservices, REST APIs, JSON, React
Databases & Platforms: Oracle DB, Bloomreach, Endeca
DevOps & CI/CD: GitHub Actions (mandatory), Git, Jenkins, Concourse, Bamboo, JFrog
Cloud & Infrastructure: GCP, Azure, AWS, Kubernetes, Docker
Observability & Security: Dynatrace, ELK/EFK Stack, Veracode
Tools & Governance: ServiceNow, Jira (Advanced), Gradle, IntelliJ, Postman, Azure CLI
Bachelor’s degree in Computer Science or equivalent.

Nice To Haves

Experience with Kubernetes, Docker, Redis, Elastic, Kafka, CDC patterns.
Exposure to GCP operations.

Responsibilities

Own end-to-end ITIL processes: Incident, Problem, Change, Release, Service Request, Knowledge, CMDB, Capacity & Availability.
Provide P1/P2 production support, including troubleshooting, stakeholder communication, SLA adherence, and RCA (Root Cause Analysis).
Perform production fixes, hotfix deployments, and small enhancements.
Execute QA validation (functional, regression, smoke) and assess performance, scalability, and reliability impacts.
Maintain runbooks, SOPs, knowledge articles, and drive operational stability improvements.
Lead problem management with data-driven analysis and long-term remediation.
Monitor and troubleshoot using Dynatrace, ELK/EFK, logs, metrics, and alerting tools.
Improve observability (dashboards, alerts, logging standards).
Perform performance tuning, capacity planning, and proactive risk mitigation.
Support disaster recovery (DR), backup/restore, and resilience engineering.
Collaborate with CloudOps, Platform, Network, Security, and DBA teams to enhance system reliability.
Build and enhance Java / Spring Boot microservices and REST APIs.
Develop UI components using React (when applicable).
Contribute to architecture, modernization, and code quality improvements.
Integrate with ERP, data platforms, search (Bloomreach/Endeca), and downstream systems.
Participate in code reviews and enforce engineering best practices.
Build and manage CI/CD pipelines (GitHub Actions – required).
Support DevOps lifecycle: build, test, security scanning, artifact management, deployments.
Automate environments using Terraform, Ansible (or similar IaC tools).
Ensure audit-ready releases with proper governance (ServiceNow, approvals, evidence).
Manage end-to-end releases (Dev → QA → Pre-Prod → Prod) with minimal risk.
Partner with Product, QA, Security, Cloud, and DBA teams.
Translate requirements into technical designs, impact analysis, and delivery plans.
Manage parallel AMS, development, and release streams with clear status reporting.
Provide effort estimation, planning, and stakeholder alignment.
Mentor junior engineers and drive engineering and operational maturity.
Leverage Generative AI for coding, debugging, test automation, and documentation.
Enable AI-driven quality engineering, code reviews, and productivity improvements.