Software Engineering Senior Manager – Pharmacy Technology - Hybrid

Cigna Group•University Place, MO

7d•Hybrid

About The Position

Lead what’s next in pharmacy technology. Do you enjoy solving complex technology challenges and helping teams do their best work? As a Software Engineering Senior Manager, you will lead the Safire application platform that supports mail-order fulfillment pharmacies for Home Delivery, Accredo, and Express Scripts Specialty Distribution Services. You will guide a talented engineering team, strengthen production stability, and partner across product, engineering, and automation teams to improve secure, reliable service delivery for the people who count on us.

Requirements

8+ years of experience in software engineering, application support, production systems, or a related technology field.
3+ years of experience leading technical, software engineering, or application support teams.
Experience diagnosing, resolving, and preventing complex production issues in enterprise environments.
Strong background in root cause analysis, incident management, change management, release coordination, and production governance.
Experience working within Agile delivery frameworks.
Ability to manage competing priorities and make sound decisions in high-pressure or outage scenarios.
Ability to communicate clearly with technical and non-technical stakeholders.
Willingness to work a flexible schedule to support critical initiatives and production needs.

Nice To Haves

Bachelor’s degree in computer science, engineering, information technology, or a related field.
Hands-on or historical experience with AI technologies, cloud technology such as AWS or OpenShift, Microsoft C#.NET, C++, Angular, Oracle, and Microsoft SQL Server.
Familiarity with manufacturing, fulfillment, pharmacy, or high-volume operational systems.
Growth mindset, strong ownership, and a passion for continuous improvement for yourself, your team, and the organization.

Responsibilities

Own end-to-end accountability for the pharmacy application suite, with a focus on stable, secure, and reliable production operations.
Set the scheduling systems strategy for the pharmacy technology application suite, balancing operational excellence, modernization, and continuous improvement.
Evaluate emerging technologies, including AI and cloud capabilities, to improve platform resiliency, scalability, and supportability.
Serve as a senior technical advisor to business partners, product owners, and IT leaders, ensuring solutions align with enterprise standards and operational best practices.
Lead root cause analysis, remediation planning, and preventive actions for post-production incidents.
Lead, coach, and develop a high-performing software engineering team of 8–15 professionals, fostering ownership, accountability, and growth.
Partner with Product Owners to evaluate, prioritize, and plan customer and user requests based on business value, quality, and budget.
Drive process improvements and contribute to cross-functional IT programs that strengthen the team and the platform.