Software Engineering Mgr - Payments & Applications

PNC•Pittsburgh, PA

3d•$110,100 - $204,490•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Site Reliability Center, you will be based at one of the following PNC IT Hubs in Phoenix, Arizona; Denver, Colorado or Pittsburgh, Pennsylvania. Payments Technology Manager / Payments Application Manager will lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission-critical payment platforms supporting domestic, international, instant, and digital asset payments.

Requirements

Java / J2EE
UNIX / Linux
Oracle SQL and DB2
IBM MQ
NDM / Connect:Direct
Web Services (SOAP/REST APIs)
CA7 Scheduling
Elastic Search
OBIEE / Oracle Analytics Server (OAS)
Java-based microservices
OpenShift Container Platform (OCP)
MongoDB
Kafka
IBM MQ
Application monitoring and alerting tools
Log analysis and observability platforms
Performance tuning and capacity planning
Incident, problem, and change management processes
Lead geographically distributed support and engineering teams.
Drive operational excellence and service reliability.
Mentor team members and develop payment-domain expertise.
Manage vendor relationships and technology roadmaps.
Handle executive communication during critical incidents and major initiatives.
Champion automation, modernization, and continuous improvement initiatives.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Agile Development
Application Delivery Process
Application Development Tools
Coaching Others
Design Thinking
IT Environment
Software Process Improvement (SPI)
System Testing
5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Finastra Global PAYplus (GPP)
IBM Financial Transaction Manager (FTM)
IBM Integration Bus (IIB) / App Connect Enterprise (ACE)
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Site Reliability Engineering
Software Solutions
User Experience (UX) Design

Responsibilities

Manage and support enterprise payment applications and integrations.
Lead application support teams responsible for 24x7 production environments.
Oversee application releases, change management, production implementations, and disaster recovery testing.
Establish monitoring, observability, and proactive issue detection capabilities.
Develop automation solutions to improve operational efficiency and reduce manual intervention.
Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.
Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.
Communicate application health, risks, incidents, and strategic initiatives to senior leadership.
Collaborate with external payment networks, vendors, and clearing organizations.
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service