Software Engineering Manager

PNC Bank • Pittsburgh, PA

33d • Onsite

About The Position

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs. Travel occasionally for offsite meetings or other business-related activities (less than 5% travel). Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

Requirements

• Working knowledge or experience in at least three areas: Core Technologies (Programming/Runtime: Java, SQL, Tomcat, Websphere; Databases: Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe); Streaming/Event Platforms: Kafka; Caching/Data Stores: Redis, ESS; Operating Systems: Linux/Unix, Windows Server, could include Windows/Linus (distributed) or TCO/CICS (mainframe); Container Platforms: OpenShift (OCP)).
• Experience using one or more of the following for monitoring, triage, and root cause analysis: Dynatrace, BigPanda, ElasticSearch, Grafana.
• Comfortable leveraging these tools to correlate events, analyze system behavior, and accelerate incident resolution.
• At least 5 years’ experience leading teams with increasing levels of responsibility over time.
• Proven ability to build and develop high-performing teams.
• Proven ability to coach and mentor talent.
• Proven ability to drive accountability and ownership.
• Experience delivering projects and initiatives from inception through execution.
• Ability to maintain composure and lead effectively during high-stress incidents or outages.
• Strong root cause analysis discipline—not just resolving issues but identifying underlying causes.
• Ability to apply 2nd and 3rd order thinking, including understanding downstream impacts of decisions and applying learnings broadly across systems and teams.
• Proactively identifies and addresses systemic weaknesses that enable incidents.
• Focus on preventing regression through process, tooling, and architectural improvements.
• Ability to understand complex cause-and-effect relationships across distributed systems.
• Evaluates problems in a broad, end-to-end context, rather than in isolation.
• Recognizes patterns across incidents and environments to drive strategic improvements.
• Ability to adapt communication style based on audience (technical teams, leadership, business stakeholders).
• Strong written and verbal communication skills, especially during incident situations.
• Capable of translating complex technical issues into clear, actionable insights.
• Maintains appropriate temperament under pressure.
• Demonstrates resilience and sound judgment during critical incidents.
• Strong ownership mindset with a focus on outcomes.
• Collaborative and team-oriented approach.
• Continuous learner with a focus on improvement and operational excellence.
• At least 3 years of prior management experience is typically required.
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Deep technical breadth across multiple disciplines.
• Strong leadership and team development capabilities.
• Advanced problem-solving and systems thinking.
• Ability to lead through ambiguity and high-pressure situations.
• Commitment to continuous improvement and preventing recurring issues.

Responsibilities

• Provide after-hours operational leadership and on-call support.
• Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events.
• Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
• Travel occasionally for offsite meetings or other business-related activities (less than 5% travel).
• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Role models our values with transparency and courage.
• Takes action to drive change and innovation that will transform our business.
• Takes personal ownership to deliver results.
• Empowers and trusts others in decision making.
• Raises the bar with every talent decision and guides the achievement of all employees and customers.
• Participate in on-call support and respond to critical incidents when required.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager