Software Engineering Manager- Engineering and Data Platforms

Happy Returns LLC • Atlanta, GA

4h • $185,000 - $230,000 • Remote

About The Position

We’re tackling returns—the part of the online shopping experience shoppers say theyρεία hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it. As the Engineering Manager for the Platform Team, you will lead a team responsible for shared services, reporting, data workflows, and tooling that support the broader engineering organization. You’ll combine people leadership, technical judgment, and delivery execution while also owning the team’s product direction—identifying high-impact opportunities, shaping the roadmap, and translating business needs into clear, actionable work. This is a remote role, candidates may be based anywhere with in the United State of America. Candidates do not need to be local to Atlanta, Georgia.

Requirements

• Outstanding written and verbal communication skills.
• Experience managing, coaching, or leading technical teams.
• Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments.
• Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work.
• Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact.
• Experience working with data reporting, analytics, or business intelligence systems.
• Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments.

Nice To Haves

• Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team.
• Experience owning roadmap strategy or product direction for an internal platform or technical product.
• Experience working in an environment where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager.

Responsibilities

• Oversee the day-to-day operations of an engineering team.
• Coach, mentor, and develop engineers through clear expectations, regular feedback, performance conversations, and career growth planning.
• Define and maintain the Platform Team’s product vision and roadmap, ensuring priorities are aligned with business impact, stakeholder needs, technical health, risk, dependencies, and ROI.
• Proactively identify project opportunities by understanding stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities.
• Translate ambiguous business, stakeholder, or technical needs into scoped, actionable initiatives in partnership with technical leads and engineers.
• Establish clear ownership, timelines, milestones, and follow-through for team commitments, while communicating progress, risks, blockers, and timeline changes early.
• Maintain useful operating artifacts, including OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates.
• Promote strong engineering practices around clean code, testing, observability, incident response, postmortems, and reduction of toil.

Benefits

• We believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed