Software Engineering Manager

PNC•Farmers Branch, TX

8d•$110,110 - $204,490•Onsite

About The Position

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs. Travel occasionally for offsite meetings or other business-related activities (less than 5% travel). PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

At least 5 years’ experience leading teams with increasing levels of responsibility over time
Proven ability to build and develop high-performing teams
Proven ability to coach and mentor talent
Proven ability to drive accountability and ownership
Experience delivering projects and initiatives from inception through execution
Ability to maintain composure and lead effectively during high-stress incidents or outages
Strong root cause analysis discipline—not just resolving issues but identifying underlying causes
Ability to apply 2nd and 3rd order thinking, including understanding downstream impacts of decisions and applying learnings broadly across systems and teams
Proactively identifies and addresses systemic weaknesses that enable incidents
Focus on preventing regression through process, tooling, and architectural improvements
Ability to understand complex cause-and-effect relationships across distributed systems
Evaluates problems in a broad, end-to-end context, rather than in isolation
Recognizes patterns across incidents and environments to drive strategic improvements
Ability to adapt communication style based on audience (technical teams, leadership, business stakeholders)
Strong written and verbal communication skills, especially during incident situations
Capable of translating complex technical issues into clear, actionable insights
Maintains appropriate temperament under pressure
Demonstrates resilience and sound judgment during critical incidents
Strong ownership mindset with a focus on outcomes
Collaborative and team-oriented approach
Continuous learner with a focus on improvement and operational excellence
University / college degree, with 5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Working knowledge or experience in at least three areas: Core Technologies (Programming/Runtime: Java, SQL, Tomcat, Websphere; Databases: Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe); Streaming/Event Platforms: Kafka; Caching/Data Stores: Redis, ESS; Operating Systems: Linux/Unix, Windows Server, could include Windows/Linus (distributed) or TCO/CICS (mainframe); Container Platforms: OpenShift (OCP))
Experience using one or more of the following for monitoring, triage, and root cause analysis: Dynatrace, BigPanda, ElasticSearch, Grafana
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Agile Development
Application Delivery Process
Application Development Tools
Coaching Others
Design Thinking
IT Environment
Software Process Improvement (SPI)
System Testing

Responsibilities

Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
Participate in on-call support and respond to critical incidents when required.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service