Software Engineering Manager, Tooling (Product)

Gemini•New York, NY

12h•$192,500 - $275,000•Hybrid

About The Position

The Tooling team builds the customer-facing platform tooling that defines how millions of users experience Gemini — onboarding, compliance, customer support, and the ad hoc projects that keep the customer journey smooth from first touch onward. In this role, you'll lead a team of engineers working across backend, web, and mobile: helping them define roadmaps, plans, and goals, helping them achieve those goals, and guiding each team member to grow their career at Gemini. You'll involve yourself deeply in design and modernization, and use your experience building cloud systems at scale to guide the team toward robust, scalable, highly available systems that serve customers reliably. We treat AI-assisted development and automation as first-class. Our team runs an agentic SDLC pipeline where specialized agents plan, implement, and review work through our harness with human guidance. We expect our engineers to wield these tools fluently — offloading toil while holding the decision gates that matter — and we expect our managers to help shape where that frontier goes. This role is required to be in person twice a week at our New York City, NY office.

Requirements

You have 8+ years of experience in software development and delivery.
You have 3+ years managing engineering teams, delivering high-quality software for customers.
You're technical enough to ask engineers good questions about architecture and product decisions.
You have experience with modern software engineering concepts, including AI coding tools and automation in the development workflow.
You have expertise in full-stack systems built with Scala or Java (or similar) and React Native.
You have experience building consumer-facing applications with a product- and UX-focused mindset.
You have experience establishing successful partnerships with key stakeholders such as product managers, project managers, and business owners.

Nice To Haves

Experience in the crypto or fintech industry, or as a user of crypto products.
Experience with onboarding, identity/KYC, compliance, or customer support tooling.
Experience building or operating AI agents or agentic workflows in production.

Responsibilities

Create and evolve a structure and organization design for your team.
Stay deeply involved in the team's system architecture — guiding new systems and integrations, and using prior design experience to identify pitfalls in scaling, performance, and availability across onboarding, compliance (KYC/identity), and customer support workflows serving millions of users.
Raise the bar on engineering practices through high-quality code review feedback, design reviews, testing, and CI/CD, and help the team adopt and advance our AI coding tools and agentic development pipeline.
Drive performance for your team and hold them accountable to internally and externally imposed deadlines and targets.
Make hiring plans and hiring decisions.
Give frequent feedback and coaching, coordinating with people around the company to get a full picture of your team's performance.
Provide a diverse, equitable, and inclusive environment for your team to execute on its priorities and evolve its capabilities over time.
Communicate at all levels, from senior leaders to individual contributors, across technical and non-technical audiences.
Adapt the team's plans and goals to changing realities in a fast-moving industry.
Effectively resolve ambiguity, helping the team analyze complex requirements and break initiatives into tasks.
Own the team's output, taking responsibility for everyone's performance.
Quickly ramp up on relevant industry and competitive trends.