Software Engineering Manager Senior - Data and Automation - Machine Learning Operations

PNC•Strongsville, OH

1d•$80,000 - $217,100•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Software Engineering Manager Senior - Data and Automation - Machine Learning Operations within PNC's organization, you will be based in [city/state location of position]. This role involves managing a group of software engineers/managers across multiple product lines, overseeing talent management including recruiting and mentoring, fostering technological innovation, encouraging sound technology choices, and driving continuous improvement. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Proven leadership experience in MLOps systems
Expertise with core MLOps capabilities
Solid understanding of machine learning principles and the end-to-end ML lifecycle platforms (e.g., MLflow, Kubeflow, or cloud-specific services like AWS SageMaker)
Experience supporting development teams and collaborating with product vendors on issue resolution and security vulnerabilities
DevOps/DataOps fundamentals: CI/CD (Jenkins, GitLab CI), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation).
Drive hybrid/on-prem deployments using OpenShift (OCP) and Kubernetes, ensuring cost efficiency and high availability
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
At least 5 years of prior management experience is typically required.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Machine Learning Operations
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Agile Development
Application Development Tools
Coaching Others
Continuous Learning
Design Thinking
Emerging Technologies
Influencing
Innovation

Responsibilities

Acting as Senior Software/Data Manager to drive ML Ops initiatives in the Bank.
Define and execute the enterprise MLOps roadmap, selecting and integrating cutting-edge tools for feature stores, model training, deployment, and monitoring.
Partner directly with data science and application development teams to understand their challenges and provide elegant, scalable MLOps solutions.
Establish and enforce best practices for model management, versioning, and security, ensuring our ML platform is both powerful and compliant.
Provide technical guidance to onshore and offshore development teams, fostering a culture of excellence in MLOps.
Stay ahead of the curve by evaluating new technologies (e.g., AWS SageMaker, MLflow, Kubernetes) and incorporating them into our tech stack to maintain a competitive edge.
Manage a group of software engineers/managers across multiple product lines.
Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market.
Encourage sound technology choices are made and drive innovative technology architecture and solution design.
Identify issues, share best practices, and drive continuous improvement.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service