Software Engineering Manager, Device Experience

Whoop•Boston, MA

6d•$150,000 - $215,000•Onsite

About The Position

At WHOOP, we’re on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level and live longer through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Software Engineering Manager to build and lead a new Device Experience Software team. This application and backend team will own the member-facing screens and supporting services used to manage the WHOOP device experience in the app. Its work will help members set up and connect a device, understand its status, adjust settings, complete updates, resolve common issues, and navigate the device lifecycle with confidence. This role combines technical leadership with people management. You will establish the team charter, hire and develop engineers, guide architecture across the app and backend, and create a dependable delivery cadence. You will work closely with Product, Design, and Quality and coordinate with mobile, connectivity, firmware, hardware, analytics, and Membership Services teams to deliver coherent experiences across the hardware and software boundary. You will also create an environment where engineers can do excellent work and continue to grow. That includes clear expectations, regular feedback, thoughtful coaching, and a culture of accountability, teamwork, psychological safety, and continuous learning.

Requirements

Software development experience followed by an engineering management or team lead role, with responsibility for hiring, mentorship, feedback, performance management, and career development.
A strong technical foundation in consumer application development and backend systems, with experience shipping mobile products and operating services and APIs in production.
Demonstrated ability to lead technical planning and iterative delivery in ambiguous environments while maintaining quality and reliability.
Experience aligning cross-functional partners on scope, priorities, dependencies, release plans, and measurable outcomes.
Strong communication and product judgment, including the ability to explain technical decisions clearly and simplify complex hardware or system behavior for members.
Interest in wearable technology and enthusiasm for working in a fast-moving product environment.

Nice To Haves

Experience building a new team, product area, or engineering charter from the ground up.
Developing software for connected devices, wearables, Bluetooth products, consumer electronics, or other systems that span hardware and software.
Has led a full-stack product team that owns application interfaces, backend services, and operational outcomes together.
Comfort designing device setup, pairing, connectivity, firmware update, settings, diagnostics, or support workflows.
Ability to work closely with firmware, embedded software, hardware, product design, quality, analytics, or customer support teams.

Responsibilities

Build, manage, and mentor a new team of application and backend engineers through hiring, onboarding, feedback, performance management, and career development.
Define the team mission, ownership boundaries, technical direction, and operating model with Product, Design, Quality, and engineering leadership.
Own the end-to-end software experience for managing a WHOOP device in the app, including the member-facing screens, backend services, APIs, and production health that support it.
Guide the team in turning complex device states and hardware constraints into simple, accurate workflows for setup, connectivity, device status, settings, software updates, diagnostics, troubleshooting, replacement, and upgrades.
Guide technical designs and architecture decisions while establishing strong practices for development, testing, release readiness, observability, privacy, security, and operational ownership.
Establish a clear planning and delivery cadence that makes scope, dependencies, tradeoffs, progress, and risk visible to partners and leaders.
Use member behavior, support signals, product analytics, reliability data, and quality metrics to guide priorities and coordinate delivery across Connectivity, Firmware, Hardware, Client Platform, Membership Services, Analytics, and other partner teams.
Foster a culture of high standards, direct feedback, accountability, psychological safety, and continuous learning.