Onsite Software Engineer

Revvity•Customer Site - TX, TX

8d•$86,000 - $100,000•Onsite

About The Position

Delivers expert technical assistance to customers by diagnosing and resolving reported software issues for Diagnostics Software Services (DSS) applications. Conducts thorough complaint investigations, implements appropriate escalation procedures when necessary, and maintains comprehensive documentation throughout the support process. Participates in software configuration activities as required. Consistently meets or exceeds standards for customer satisfaction, quality, and operational efficiency. Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative. Please Note: This is a customer-funded position. Continued employment is contingent upon the availability of customer funding.

Requirements

Technical Associate degree or commensurate experience.
Minimum of 2 years of configuring software.
Technical experience with writing and executing SQL statements.

Nice To Haves

Customer support experience using a case management system and troubleshooting technical issues.
Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
The ability to work independently as well as in a team environment.

Responsibilities

Support software applications to provide proper case handling according to the Quality Management System.
Create appropriate documentation for all work performed.
Independently troubleshoots, resolves, validates, and documents technical issues.
Accurately classify and complete support cases.
Complete all tasks for Complaint handling according to the Quality Management System.
Understands the interaction between software applications in the same product family.
Seeks assistance when making changes that may affect downstream processes or considered high risk.
Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
Being able to adapt quickly to the changing needs of our business and environment.
Takes responsibility for work assigned and completed.
Able to accept and take action from constructive criticism.
Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
Ensures the complete satisfaction of the customers.