Python or GoLang Software Engineer (Tier-2) - 2 Days Onsite in Reston, VA - FreeWheel

Comcast • Reston, VA

1d • Hybrid

About The Position

The Software Engineer (Tier-2) supports the availability, performance, reliability, monitoring, incident response, and operational excellence of FreeWheel platforms, primarily the Streaming Hub application. The role provides Tier-2 support for customer-facing issues, helps maintain Streaming Hub UI components, and develops knowledge of customer workflows, system architecture, and business logic to troubleshoot technical issues. Working with senior engineers and cross-functional teams, the engineer resolves incidents, improves operational efficiency, and contributes to automation and platform reliability. Under general guidance, the role handles routine to moderately complex technical challenges while developing technical expertise.

The position is based in Reston, Virginia, with two days onsite. The schedule may vary and requires availability to work nights and weekends as necessary. A bachelor's degree is preferred, though Comcast may also consider a combination of coursework and experience or extensive related professional experience. Relevant work experience is listed as 5–7 years.

Requirements

• Relevant work experience of 5–7 years.
• Bachelor's degree is preferred; equivalent coursework and experience or extensive related professional experience may also be considered.
• Experience programming in Python and/or Go (Golang).
• Experience troubleshooting web applications and distributed systems.
• Basic understanding of frontend technologies and UI development.
• Working knowledge of SQL and relational databases.
• Familiarity with cloud platforms such as AWS or OCI.
• Exposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and Lambda.
• Familiarity with monitoring, logging, and observability tools.
• Basic understanding of CI/CD practices and development tools such as Docker, Kubernetes, Jenkins, and Git.
• Strong Linux fundamentals and basic networking knowledge.
• Understanding of secure software development and operational best practices.
• Customer-focused, with an interest in understanding business impact.
• Strong problem-solving and troubleshooting skills.
• Willingness to learn business workflows and platform architecture.
• Effective verbal and written communication skills.
• Detail-oriented, with the ability to manage multiple priorities.
• Collaborative team player able to work effectively with cross-functional teams.
• Takes ownership of assigned work and seeks guidance when appropriate.
• Continuously develops technical skills and contributes to team knowledge sharing.
• Must be able to work nights and weekends on variable schedules as necessary.

Nice To Haves

• Experience programming in Python and/or Go (Golang).
• Experience troubleshooting web applications and distributed systems.
• Basic understanding of frontend technologies and UI development.
• Working knowledge of SQL and relational databases.
• Familiarity with cloud platforms such as AWS or OCI.
• Exposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and Lambda.
• Familiarity with monitoring, logging, and observability tools.
• Basic understanding of CI/CD practices and development tools such as Docker, Kubernetes, Jenkins, and Git.
• Strong Linux fundamentals and basic networking knowledge.
• Understanding of secure software development and operational best practices.
• Bachelor's degree.

Responsibilities

• Provide Tier-2 support for the Streaming Hub application, troubleshooting customer issues involving inventory registration, targeting, and UI functionality.
• Contribute to the development and maintenance of UI components within the Streaming Hub platform.
• Develop understanding of business logic, application architecture, and customer workflows to diagnose and resolve production issues.
• Troubleshoot application, infrastructure, and integration issues, seeking guidance from senior engineers when needed.
• Build and maintain automation tools and scripts to improve operational efficiency and reduce manual work.
• Debug application code and assist in resolving issues across distributed systems.
• Collaborate with engineering, client services, and other stakeholders to investigate and resolve customer issues.
• Participate in production support, live event monitoring, and incident response activities.
• Assist with release validation, production verification, and post-release monitoring.
• Contribute to documentation, knowledge sharing, and operational best practices.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance.
• Perform other duties and responsibilities as assigned.

Benefits

• Eligible employees receive a range of benefits intended to support their physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus.
• Comcast provides personalized benefits options, expert guidance, and always-on tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level