Python or GoLang Software Engineer (Tier-2) - 2 Days Onsite in Reston, VA - FreeWheel
About The Position
The Software Engineer (Tier-2) supports the availability, performance, reliability, monitoring, incident response, and operational excellence of FreeWheel platforms, with a primary focus on the Streaming Hub application. The role provides Tier-2 support for customer-facing issues, assists with maintaining Streaming Hub UI components, and develops an understanding of customer workflows, system architecture, and business logic to troubleshoot technical issues effectively. Working under general guidance, the engineer handles routine to moderately complex technical challenges, collaborates with senior engineers and cross-functional teams to resolve incidents, and contributes to automation and platform reliability. The role includes production support, live event monitoring, incident response, release validation, production verification, and post-release monitoring. The position requires regular, consistent, and punctual attendance and the ability to work nights and weekends on variable schedules as necessary.
Requirements
- 5–7 years of relevant work experience.
- Bachelor's degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
- Ability to work nights and weekends on variable schedules as necessary.
- Strong problem-solving and troubleshooting skills.
- Effective verbal and written communication skills.
- Ability to manage multiple priorities with attention to detail.
- Collaborative approach and willingness to take ownership of assigned work and seek guidance when appropriate.
Nice To Haves
- Experience programming in Python and/or Go (Golang).
- Experience troubleshooting web applications and distributed systems.
- Basic understanding of frontend technologies and UI development.
- Working knowledge of SQL and relational databases.
- Familiarity with cloud platforms such as AWS or OCI.
- Exposure to AWS services such as EC2, S3, IAM, VPC, Route 53, and Lambda.
- Familiarity with monitoring, logging, and observability tools.
- Basic understanding of CI/CD practices and development tools such as Docker, Kubernetes, Jenkins, and Git.
- Strong Linux fundamentals and basic networking knowledge.
- Understanding of secure software development and operational best practices.
- Customer-focused interest in understanding business impact.
- Willingness to learn business workflows and platform architecture.
- Ability to continuously develop technical skills and contribute to team knowledge sharing.
Responsibilities
- Provide Tier-2 support for the Streaming Hub application by troubleshooting customer issues related to inventory registration, targeting, and UI functionality.
- Contribute to the development and maintenance of UI components within the Streaming Hub platform.
- Develop an understanding of business logic, application architecture, and customer workflows to diagnose and resolve production issues.
- Troubleshoot application, infrastructure, and integration issues, seeking guidance from senior engineers when needed.
- Build and maintain automation tools and scripts to improve operational efficiency and reduce manual work.
- Debug application code and assist in resolving issues across distributed systems.
- Collaborate with engineering, client services, and other stakeholders to investigate and resolve customer issues.
- Participate in production support, live event monitoring, and incident response activities.
- Assist with release validation, production verification, and post-release monitoring.
- Contribute to documentation, knowledge sharing, and operational best practices.
- Exercise independent judgment and discretion in matters of significance.
- Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
- Perform other duties and responsibilities as assigned.
Benefits
- Comcast offers benefits to eligible employees, with options and support intended to help employees physically, financially, and emotionally.
- Most non-sales positions are eligible for a bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
