Software Engineer

KeyBank • Brooklyn, OH

1d • Hybrid

About The Position

Join the Voice & Chat Automation / Contact Center Delivery group as Software Engineer on the Technology Servicing team! Be part of a team that is working on a major modernization effort in Contact Center AI. The Software Engineer will be responsible for development on a mission critical application within KeyBank.

Requirements

• Bachelor's Degree or equivalent work experience required
• 3+ years of application development experience
• Possess strong written and verbal communication skills
• Experience or understanding of the following software frameworks/concepts: Nodejs, web sockets, SQL, Redis
• Experience or understanding with the following tools & technologies: Docker, GIT, k8s, AI Prompt Engineering
• Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
• Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.
• Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
• Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Nice To Haves

• Experience with the following a plus: Python, BigQuery, Kafka
• Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development

Responsibilities

• Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews.
• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
• Embraces mentorship and training from senior engineers.
• Provides continuous improvement ideas to reduce expenses and/or improve efficiency.
• Applies recommended information security standards when developing code and seeks to validate.
• Assesses the technical viability of new and emerging products and technologies.
• Contributes to technical documentation, specifications, and project artifacts for developing code.
• Identifies potential standards and best practices.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree