Mid-Level/Lead Software Engineer (ServiceNow Developer)-HYBRID

State Farm•Dunwoody, GA

5d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Tempe, AZ; Dunwoody, GA; Bloomington, IL; Richardson, TX SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential We are seeking an experienced Software Engineer to build enterprise-grade ServiceNow capabilities with the ServiceNow Engineering Services Team to improve employee experiences, accelerate automation, and deliver enterprise value. You’ll partner with product teams, business stakeholders, and fellow engineers to design, develop, test, and support ServiceNow solutions—owning delivery quality and contributing to platform excellence. This is an exciting opportunity to help deliver enterprise-grade ServiceNow automation capabilities that improve experiences and outcomes—while elevating engineering quality and capability across the ServiceNow platform.

Requirements

Experience developing on ServiceNow (or similar enterprise platforms)
Strong object-oriented design and software engineering fundamentals
Experience building and consuming REST APIs (experience with ServiceNow GlideAPIs is a bonus)
Familiarity with JavaScript, web technologies, and workflow automation. Experience working with XML and JSON for data exchange formats.
Ability to troubleshoot technical issues and identify root causes
Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners
Customer-focused mindset and dependable execution in delivery and operational support

Nice To Haves

ServiceNow certifications such as CSA and/or CAD (as applicable)
ServiceNow Certified Implementation Specialist certifications
Experience with ITSM, CSM, ITOM, IRM, SPM, or custom apps
Experience with ServiceNow's Automated Testing Framework (ATF)
Experience with Agile delivery and CI/CD pipelines
Experience working in large enterprise environments
Experience supporting enterprise architecture patterns, cloud concepts, and/or leading engineering efforts (for candidates targeting higher responsibility)

Responsibilities

Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences
Translate business requirements into technical solutions with measurable impact
Build workflows, business rules, and automations that improve operational efficiency and reliability
Develop and maintain REST APIs and enterprise integrations; build and consume APIs to support end-to-end integration needs
Participate in code reviews, testing, and release readiness activities to ensure delivery quality and post-release stability
Troubleshoot and resolve platform and integration issues, identifying root cause and implementing durable fixes
Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable
Recommend enhancements to improve performance, reliability, and user experience
Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform
Collaborate with architects, security, product, and engineering teams to drive scalable and supportable solutions