Software Engineer

Microsoft•Redmond, WA

About The Position

The Customer Experience AI (CxAI) group within Dynamics 365 is pioneering the next generation of AI-powered CRM experiences. We build intelligent tools and extensions that bring customer service data and workflows directly into AI-native interfaces, helping agents and organizations work smarter and faster. Our work spans full-stack development, from backend service integrations and APIs to rich, accessible front-end components, all built on top of Microsoft 365 and Azure. We are at the intersection of conversational AI, enterprise software, and modern cloud services, with a focus on responsible AI and scalable, production-grade engineering. We are looking for a Software Engineer to design, build, and ship full-stack AI-powered features that integrate Dynamics 365 CRM data into Microsoft 365 Copilot experiences, from backend MCP tool handlers and Dataverse APIs to accessible, responsive React widgets rendered inside conversational AI surfaces. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is targeting an immediate start date.

Requirements

Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python,
OR Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python,
OR equivalent experience.
1+ year(s) of professional software engineering experience building production services and web applications.
1+ year(s) of experience with conversational AI platforms, NLP, and speech technologies.
1+ year(s) of experience with LLMs, RAG architectures, and responsible AI principles.
Excellent computer science fundamentals (data structures, algorithms), debugging, and test automation (unit/integration/e2e).
Experience with cloud infrastructure (Azure, AWS, or GCP) and REST/gRPC APIs.
Practical front‑end skills in React or Angular, modern TypeScript/JavaScript, and web accessibility/performance practices.
Familiarity with Dynamics 365 Customer Service, Omnichannel, Unified Routing, or large‑scale enterprise CRM systems.

Responsibilities

Designs, develops, and deploys AI/ML models for customer interaction scenarios including chatbots, voice agents, and sentiment analysis.
Integrates LLMs, Retrieval-Augmented Generation (RAG), and advanced analytics into customer service workflows.
Collaborates with data scientists, AI researchers, and engineering teams to deliver innovative solutions.
Ensures high reliability, scalability, and adherence to responsible AI practices.
Monitors and improves model performance and customer outcomes.
Troubleshoots live site issues and optimize AI-driven workflows.
Works closely with Program Managers and cross-functional teams to deliver customer-centric features.

Benefits

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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