Software Engineer (ATM Hardware & Software Tester)

PNC Bank • Pittsburgh, PA

2d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, supporting one of PNC’s ATM labs onsite five days per week. We are seeking a detail-oriented and motivated API automation tester to support the validation, certification, and release of updates to PNC ATM API’s prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across all ATM software platforms. The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing and executing test cases—preferably using Jira. Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems.

Requirements

• Experience as an ATM tester with hands-on expertise in test execution and defect management.
• Proven experience leading or supporting projects with accountability for developing test documentation.
• Hands-on experience troubleshooting hardware and networking issues.
• Familiarity with JavaScript, Java, and Postman (preferred).
• Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
• Demonstrates ability to collaborate effectively with team members and cross-functional partners, manage competing priorities, and deliver quality results across multiple initiatives.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Nice To Haves

• Familiarity with SDLC and STLC processes (including defect lifecycle management)
• Hands-on experience developing and executing test cases—preferably using Jira
• Foundational experience with PC hardware and networking

Responsibilities

• Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud-prevention controls.
• Execute virtual testing of customer transactions using ATM simulation software.
• Troubleshoot and remediate ATM hardware and networking issues.
• Conduct API testing using Postman to support daily test activities.
• Validate transactions and system events using backend applications.
• Use Jira daily to create, execute, and document assigned test cases.
• Identify, log, update, and track defects throughout the defect lifecycle using Jira.
• Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience.
• Assists in developing test strategies and producing test summary reports that adhere to PNC compliance standards.
• Provides Test Lead backup support and assumes Test Lead duties as needed to ensure timeline adherence.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level