Software Engineer

Rochester Institute of Technology

16d•$72,500 - $85,000•Hybrid

About The Position

The Student Affairs Software Engineer supports the Division of Student Affairs at RIT by designing, implementing, and sustaining technology solutions within Slate Student Success. This role enables coordinated, reliable, and scalable operations across the division. The position is part of the Systems and Business Analysis team and contributes to advancing information security, data integrity, and sustainable technology solutions that support student life operations. The Software Engineer partners with Student Affairs departments to translate functional needs, particularly related to student communications and engagement, into working, supportable technical solutions within RIT’s Slate Student Success application. The position requires close collaboration with functional stakeholders to understand business needs, workflows, anticipate downstream impacts, and design solutions that balance immediate needs with long-term sustainability. This role serves as the technical lead for Student Affairs’ Slate Student Success implementation, with responsibilities that include building, testing, documenting, deploying, and maintaining Slate-based processes and enhancements that move divisional communication strategies from planning into execution. The Software Engineer is a key member of Assessment, Technology, and Communications (ATC) within the Division of Student Affairs, supporting division-wide initiatives, and reports directly to the Student Affairs Director of Systems and Business Analysis. The position requires the ability to communicate complex technical concepts in accessible terms to diverse audiences and a demonstrated commitment to diversity, equity, inclusion, and accessibility. Experience working with or a willingness to learn accessibility-centered practices and inclusive technologies is valued.

Requirements

Knowledge of systems development lifecycle and industry best practices
Knowledge of enterprise resource planning systems
Skill in software integration
Skill in advising groups on systems, networks, software, applications, and security issues
Ability to design, document, test, create, or modify computer programs
Ability to apply systems analysis techniques and procedures
Bachelor's degree in related field
2 years of relevant experience
Equivalent combination of experience and education may be considered
Candidates must be eligible to work in the United States

Nice To Haves

Experience working with Technolutions’ Slate application, with a preference for Slate Student Success
Knowledge of or experience with Lean Six Sigma or continuous improvement methodologies
Experience in higher education, particularly in Student Affairs, student-facing operations, or engagement‑focused technology environments
Experience working with or a willingness to learn accessibility-centered practices and inclusive technologies

Responsibilities

Creates, tests, documents, deploys, and supports software applications for multiple products and platforms
Supports software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle
Performs coding, debugging, unit testing, troubleshooting and modification of product software
Participates in efforts to identify and implement best practices and data standards for the division
Ensures that services are supported, monitored, and maintained throughout the life cycle
Creates and maintains documentation for supported services
Troubleshoots performance issues and partners with other teams and vendors to implement improvements
Ensuring solutions are launch-ready through thorough testing, issue resolution, and phased rollout
Supporting and monitoring implemented services across their full lifecycle, including enhancements and refinements as needs evolve
Creating documentation and reinforcing standards so solutions are repeatable, scalable, and supportable beyond initial pilots
Partnering with RIT Information Technology Services (ITS) teams responsible for data integrations and platform infrastructure to ensure solutions align with university and divisional requirements
Represents Student Affairs on university cross-functional teams to ensure divisional technology needs are met and serves as a liaison with technology vendors and RIT Information Technology Services (ITS)