Sr software Engineer
About The Position
The client is seeking a Senior ServiceNow Developer to lead the maturation and delivery of Customer Service products on the ServiceNow platform, with a major focus on CSM and some ITSM support from Healthcare Claims Background. They need deep hands-on expertise across ServiceNow modules like CSM, ITSM, and SOM, plus scripting, custom applications, workflows, Service Portal, CSM script applications, UI Builder/workspace, and complex integrations using APIs, web services, XML, and JSON. The role requires full software engineering skills, including requirements analysis, technical design, coding, automated unit/integration testing, debugging, O&M, performance/availability, and CI/CD/DevOps deployment practices. The developer must work closely with architects, product owners, Scrum Masters, and business stakeholders to define scope, requirements, roadmaps, architecture, and technical risk mitigations. They also expect enterprise-scale experience, healthcare claims background, cloud/database technologies, security protocols like LDAP/SSO, API management, GIT/Bitbucket, and Agile/Scrum SDLC knowledge. Finally, the client values mentoring junior engineers, reviewing others' work, strong communication at all levels, and a mandatory ServiceNow Developer certification, with ServiceNow Admin certification as a plus.
Requirements
- Deep hands-on expertise across ServiceNow modules like CSM, ITSM, and SOM.
- Expertise in scripting, custom applications, workflows, Service Portal, CSM script applications, UI Builder/workspace.
- Experience with complex integrations using APIs, web services, XML, and JSON.
- Full software engineering skills.
- Enterprise-scale experience.
- Healthcare claims background.
- Knowledge of cloud/database technologies.
- Knowledge of security protocols like LDAP/SSO.
- Experience with API management.
- Experience with GIT/Bitbucket.
- Agile/Scrum SDLC knowledge.
- Strong communication at all levels.
- Mandatory ServiceNow Developer certification.
Nice To Haves
- ServiceNow Admin certification.
Responsibilities
- Lead the maturation and delivery of Customer Service products on the ServiceNow platform.
- Provide ITSM support with a Healthcare Claims Background.
- Perform requirements analysis, technical design, coding, automated unit/integration testing, debugging, O&M, performance/availability, and CI/CD/DevOps deployment practices.
- Work closely with architects, product owners, Scrum Masters, and business stakeholders to define scope, requirements, roadmaps, architecture, and technical risk mitigations.
- Mentor junior engineers and review others' work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
