Distinguished, Software Engineer
About The Position
The Customer Care Technology team delivers exceptional customer service experiences to millions of Walmart customers and agents worldwide. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise systems. As part of Walmart Global Tech’s Enterprise Business Systems, the team collaborates closely with product, business, and UX partners to drive measurable business outcomes. Focused on innovation, reliability, and scalability, the team leverages cloud-native architectures and AI agents to enhance operational excellence and customer impact, supporting Walmart’s mission to help customers save money and live better. As a Distinguished Software Engineer at Walmart, you will lead the design and development of scalable, cloud-native AI-powered systems, ensuring architectural integrity and operational excellence. This role requires translating strategic objectives into robust technical solutions while fostering collaboration across engineering teams. You will champion best practices in software development, continuous integration, and system reliability, driving innovation and continuous improvement. By mentoring engineers and guiding technical decisions, you will contribute to delivering high-quality, resilient services that align with enterprise standards and support Walmart’s commitment to excellence and customer value.
Requirements
- At least 12 years of software engineering experience, leading design and development of scalable, cloud-native software systems and AI-powered solutions.
- Proven ability to translate domain-level strategies into reliable, high-quality system implementations.
- Strong expertise in operational excellence, including DevOps, CI/CD, observability, and incident management.
- Experience working with Java and React.
- Demonstrated skill in driving architectural decisions that prioritize extensibility, maintainability, and security compliance.
- Balance long-term "big picture" considerations with short-term implications.
- Effective mentorship and leadership capabilities to foster engineering excellence and continuous learning.
- Proficiency in identifying and resolving system bottlenecks while automating processes to enhance developer productivity.
- Excellent collaboration and communication skills to align cross-functional teams and stakeholders.
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
- 8 years’ experience in software engineering or related area.
Nice To Haves
- Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead design and development of scalable, cloud-native AI-powered systems and intelligent automation solutions.
- Translate domain-level strategies into system-level implementations, ensuring architectural integrity and reliability.
- Encourages experimentation and learning to drive ongoing improvement
- Champion DevOps and CI/CD practices to maintain operational readiness, observability, and performance.
- Provide technical leadership through architecture decisions, code reviews, and incident management.
- Own end-to-end software lifecycle, ensuring systems are resilient, scalable, and production-ready.
- Mentor engineers across teams, fostering a culture of continuous learning and high standards.
- Identify and resolve architectural bottlenecks, driving automation and process improvements to increase engineering velocity.
- Works effectively across teams, openly shares knowledge, and communicates complex ideas clearly to both technical and non-technical stakeholders.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
