Software Engineer (CEQ)

Akeneo•Boston, MA

1d•$80,000 - $130,000•Hybrid

About The Position

Akeneo is hiring a Software Engineer for its Customer Engineering & Quality (CEQ) team, which works at the intersection of software engineering and real-world product usage. The role helps ensure customers have a reliable, high-performing platform by investigating complex technical issues, resolving root causes, and proactively improving systems. The position offers broad exposure across the Akeneo Product Cloud. The engineer traces issues across the full stack—from application code and slow queries to background jobs and underlying infrastructure—and turns customer feedback and production data into improvements in performance, scalability, and cost-efficiency. The role is supported by Senior and Staff Engineers, with opportunities to grow from delivering fixes to owning end-to-end architectural improvements. The engineer investigates customer issues, ships or coordinates validated fixes, improves system performance and reliability, delivers tested and documented production-ready code, strengthens monitoring and observability, and participates in a supported on-call rotation. The role requires collaboration with Product Support and engineering teams, responsible production practices, and the ability to communicate technical findings clearly.

Requirements

Practical experience building maintainable software using strong development principles, automated testing, and data structures.
Hands-on coding ability and willingness to work across TypeScript/React, PHP, and automation tooling.
Curiosity about post-deployment system behavior and ability to test hypotheses, distinguish symptoms from root causes, and investigate ambiguous problems using data and evidence.
Responsible approach to safe deployments, rollbacks, and customer impact.
Ability to use modern AI coding tools to explore codebases and accelerate learning while maintaining strict data privacy and code ownership.
Clear, empathetic communication of complex technical findings and openness to giving and receiving feedback.

Nice To Haves

Experience with SQL, Linux, GCP, containers, or infrastructure-as-code.
Eagerness to deepen system design judgment.

Responsibilities

Investigate and resolve complex customer issues by reproducing problems, tracing evidence across application and infrastructure layers, finding root causes, and shipping validated fixes within PIM scope or collaborating with the owning product team.
Turn customer feedback and production insights into improvements in performance, reliability, observability, and cost-efficiency, reducing recurring failures and manual work.
Deliver maintainable, production-ready fixes, tooling, and performance upgrades with tests and clear documentation, and safely validate changes in production.
Use logs, metrics, and dashboards to monitor service health, refine instrumentation, and reduce alert noise.
Participate in a supported on-call rotation to triage alerts, assess customer impact using runbooks, mitigate production issues alongside senior engineers, and document learnings.
Communicate technical findings and updates to Product Support, cross-functional engineering teams, and teammates, and give and receive feedback.

Benefits

25 days of annual leave and flexible working hours.
Hybrid setup with 3–4 days working from home and the option to work from anywhere for up to 30 days per year.
$600 home office budget.
$80 monthly sustainable transportation allowance.
16 weeks of paid maternity leave and 4 weeks of paid leave for the second parent, with a gradual return-to-work program.
Two paid volunteering days annually and Employee Resource Groups focused on diversity and inclusion.
$1,000 annual professional development budget, career paths, internal mobility opportunities, and a Women in Leadership Programme.
Structured company onboarding program.
100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to set caps.
401(k) with a 4% company match.
Short- and long-term disability insurance.
Individual confidential sessions with a mental health practitioner or coach of choice.