Sr. Software Engineer - Trust and Safety (Remote)
About The Position
At Rula, maintaining high trust with payers, patients, and providers is the bedrock of accessible mental healthcare. We’re seeking a Senior Software Engineer to join our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role, you will serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows. You will help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. If you are excited to establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem, this is your next playground.
Requirements
- 4+ years of SWE experience
- 1+ years working on Trust & Safety systems
- 1+ years of experience helping with a brand new project or team
- Experience working on cross-functional teams to bridge the gap between technical and non-technical groups
- Fullstack experience building modern database-backed (sql/no-sql) web applications
- Microservice development knowledge and experience
- A passion for and ownership of mentoring others, reviewing architectures, and establishing design patterns.
- Have driven all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance
- Examples of working on highly complex projects with a focus on achieving sustainable results
Nice To Haves
- Start-up experience
- Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
- Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
- Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently
- Experience with NodeJs, Typescript, Kafka
Responsibilities
- Serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows.
- Help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse.
- Establish a brand-new engineering domain from the ground up.
- Mentor other engineers.
- Build scalable systems that directly protect a vital mental health ecosystem.
Benefits
- 100% remote work environment
- Working hours to support a healthy work-life balance
- Attractive pay and benefits
- Full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP)
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Community and employee resource groups
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
