Software Engineer

Capgemini • Atlanta, GA

4d • Hybrid

About The Position

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Requirements

• Strong Python programing skills.
• Good knowledge of REST APIs, JSON, webhooks and system integration.
• Hands-on cloud application development, deployment, logging and monitoring experience in GCP cloud
• Working knowledge of Git, CI/CD and Docker.
• Good awareness of Generative AI, LLMs, prompt engineering, RAG and AI agents.
• Basic SQL and data-handling skills.
• Good communication, troubleshooting, and customer-service process understanding.
• Strong analytical thinking, debugging, communication and learning agility.
• Willing to learn and upskill on Agentic AI or Google Gemini Enterprise

Nice To Haves

• Experience in a contact-center or conversational platform such as Genesys Cloud, NICE CXone, Amazon Connect, Dialogflow or a similar platform.
• Basic Experience designing customer journeys, conversation flows.

Responsibilities

• Develop and integrate Python-based services, APIs and AI-enabled applications.
• Build agent workflows using prompts, tools, APIs, enterprise knowledge and structured data.
• Deploy and operate applications on Google Cloud using secure, observable and repeatable engineering practices.
• Configure and extend conversational and customer-experience use cases, including virtual agents, agent assistance and workflow automation.
• Participate in discovery sessions, rapidly prototype solutions and translate business needs into working technical outcomes.
• Test, troubleshoot and optimize agent behavior, integrations, latency, reliability and user experience.
• Create technical documentation, deployment runbooks and clear demonstrations for delivery teams and clients.
• Apply responsible AI, security, access-control and data-handling practices throughout the solution lifecycle.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed