Software Engineer

Zoom • Seattle, WA

17d • $200,000 - $275,400 • Remote

About The Position

We’re building the next-generation AI-native knowledge platform to help organizations easily access and retrieve internal knowledge using the power of LLMs. You’ll join a fast-moving engineering team to build scalable, secure, and intelligent Retrieval-Augmented Generation (RAG) infrastructure — powering enterprise search, AI assistants, and knowledge discovery experiences.

Requirements

• Requires a Master's degree in Computer Science, a related field, or a foreign equivalent.
• Must have 2 years of experience in job offered or related occupation.
• 2 years of experience with Backend or distributed systems engineering;
• 2 years of experience Building systems with Cassandra, ScyllaDB, Postgres, ElasticSearch, Redis, Kafka, and RabbitMQ;
• 2 years of experience with Cloud-native tools including Docker, Kubernetes, and AWS;
• 2 years of experience Building highly available, multi-tenant backend services.

Responsibilities

• Design and implement a scalable RAG system for real-time Q&A across internal content (meetings, messages, documents, whiteboards, videos, etc.);
• Build robust ingestion and indexing pipelines for semi-structured data sources with ne-grained, permission-aware access control;
• Develop APIs and backend systems to enable efficient querying, retrieval, and ranking;
• Collaborate with ML/NLP engineers to iterate on embedding models and improve search quality;
• Ensure reliability, low latency, and scalability across the entire data retrieval and augmentation stack;
• Monitor system performance and optimize for high-throughput, low-latency workloads under real-world load.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior