Software Engineer

Microsoft•,

3d•$119,800 - $261,000

About The Position

Within the Customer Experience and Success (CE&S) organization, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Working within Supportability as a Software Engineer you will be collaborating with a small group of individuals working to deliver intuitive, insightful and effective tooling automation & AI experiences to our support organization, engineering teams and customers directly through a variety of client surfaces all while keeping our customers’ data secure. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
2 years experience working with integration of Azure technologies including, but not limited to, Service Fabric, Functions, Identity Management, API Management, Virtual Networking.
1 year experience working with AI or machine learning technology.

Responsibilities

Leverage the power of Azure & AI to deliver automated support solutions at a global scale
Design and deliver simple, intuitive & contextually aware features & user experiences that improve support efficiency, accuracy and time-to-resolve through proactive and reactive tooling
Partner with multiple Engineering teams to create fast, secure and reliable connections into the cloud services infrastructure
Partner on code reviews for peers to ensure quality & consistency in the development and deployment pipeline
Working alongside Embedded Escalation Engineers (EEE) and Program Managers that leverage the services to develop effective solutions that enable customers to self-help.
Work with Privacy, Security, Trust and CELA teams to services are maintained and evolved to meet the ever-changing regulations around Data Privacy
Respond to service and maintenance activities (Availability Alerts, Security Alerts, Bugs Fixes) that fix defects & keep the services healthy and available for our customers and internal teams.