Software Engineer - Tools & Automation
About The Position
As a Software Engineer and member of the Platform Stability team, you will help build, fine-tune, and maintain a novel AI-powered tool for diagnosing technical issues and identifying root causes. You will collaborate cross-functionally to gather requirements, develop AI/ML and analytical models, and drive data-driven insights — all as part of a high-performing team. In this role, you will: Design and implement agentic AI systems with structured interfaces, reasoning loops, and robust error handling Build and maintain data pipelines, scheduled workflows, and benchmarking infrastructure Develop evaluation and scoring systems to measure and continuously improve model output quality Integrate the platform with internal and external services, including ticketing, messaging, storage, and observability Collaborate with cross-functional teams to translate business requirements into technical AI solutions Architect and maintain production-grade AI solutions with focus on scalability, reliability, and performance
Requirements
- BS in relevant engineering discipline and 4+ years of relevant work experience
- SW development, Strong Python with applications in AL/ML
- Familiarity with AI agents and their applications, including prompt design, tool calling, context management, and evaluation
- Experience or strong interest in Data Science and Engineering
- Experience or strong interest in creating Analytical or AI/ML-based models for real-world problems
- Strong problem-solving skills, especially in simplifying and modelling real-world problems
Nice To Haves
- Familiarity with major LLM providers (OpenAI, Anthropic, Google, Meta, etc.) and understanding of their trade-offs in terms of performance, cost, latency, and capabilities
- Experience integrating AI capabilities into applications or eagerness to learn application development
- Full-stack development experience with both backend and frontend technologies
Responsibilities
- Design and implement agentic AI systems with structured interfaces, reasoning loops, and robust error handling
- Build and maintain data pipelines, scheduled workflows, and benchmarking infrastructure
- Develop evaluation and scoring systems to measure and continuously improve model output quality
- Integrate the platform with internal and external services, including ticketing, messaging, storage, and observability
- Collaborate with cross-functional teams to translate business requirements into technical AI solutions
- Architect and maintain production-grade AI solutions with focus on scalability, reliability, and performance
Benefits
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
