Software Engineer, Test

ServiceTitan•US MA Remote, MA

1d•$94,700 - $152,000•Remote

About The Position

As a Software Engineer, Test on the Dispatch Engineering Proton Squad, you'll own automated test coverage for one of ServiceTitan's highest-traffic domains — the systems that power scheduling, routing, and dispatching for 15,000+ contractor businesses. This is a hands-on automation role for someone early in their career who wants to grow into a core quality engineer on a high-impact, AI-forward squad. Our team treats Claude and AI-assisted workflows as the primary way we author tests, debug failures, and investigate issues — not an optional add-on.

Requirements

1–3 years of experience in software test automation (UI and API).
Foundational knowledge of web testing elements: HTML, CSS, XPath, and object-oriented programming concepts.
Familiarity with JavaScript/TypeScript (C# is a plus).
Working knowledge of Git and code-deployment concepts.
Solid grasp of software testing fundamentals — SDLC and functional, regression, unit, and integration testing.
Demonstrated use of AI coding assistants (Claude, Copilot, or similar) in a real testing or development workflow, and genuine enthusiasm for making AI a core part of how you work.
Self-motivated, proactive, and detail-oriented, with the judgment to know when to ask for guidance.
Familiarity with Jira for defect tracking and test-case management.

Nice To Haves

Hands-on experience with Playwright or K6.
Exposure to CI/CD tooling (TeamCity, Jenkins, CircleCI, GitHub Actions, or similar).
Experience building or sharing reusable AI skills/prompts for engineering tasks.
Familiarity with the Test Pyramid and Agile Test Quadrants.
Experience testing complex front-end or rendering-heavy UIs.

Responsibilities

Build and maintain end-to-end and component tests in Playwright for the custom dispatch board and related technician workflows, while maintaining existing Cypress suites during migration.
Build and maintain K6 load and performance tests for high-traffic Dispatch paths and help interpret results.
Integrate tests into the CI/CD pipeline so they run automatically in the squad's continuous-deployment environment.
Use Claude and AI-assisted workflows as your default method for test creation, debugging, and investigation.
Perform exploratory validation of new features in lower environments and help sign off production deployment of hotfixes.
Identify, document, and track defects in Jira with clear, reproducible reports — steps to reproduce, severity, and potential impact.
Participate in daily stand-ups, sprint planning, and grooming sessions, providing feedback on test results, coverage, and acceptance criteria.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools