Software Engineer - Tech Support
KION•Grand Rapids, MI
•Remote
About The Position
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
Requirements
- Associate degree in Engineering, IT, or related field
- 1–3 years of experience in technical support or data analysis
- Knowledge of multiple programming languages, operating systems, databases, and networking
Nice To Haves
- Bachelor’s degree
Responsibilities
- Works with moderate guidance
- Analyzes and improves tools, systems, and processes
- Resolves moderately difficult issues and manages recurring tasks
- Accountable for process efficiency and effectiveness
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
