Software Engineer - System Reliability Team

Cisco

10d•Onsite

About The Position

You will be a part of our System Reliability Team working on Cisco Silicon One products. We encompass thoughtful release process planning and monitoring, detailed testing, and implementing automation through release processes. Part of our everyday work includes ensuring the stability of the development branch and testing supervision. We bridge the gap between our customers and developers, making sure that communication flows smoothly and that any issues are resolved swiftly. Our contributions are essential to the smooth operation of our quality, releases and the overall satisfaction of our users. In this role, you will play a critical part in release preparation to ensure successful deployments. You will facilitate communication across teams, ensuring everyone is aligned on release objectives and deliverables. Your responsibilities will include conducting daily regression testing and monitoring system performance to maintain high standards of quality. When failures are identified, you will coordinate with the appropriate development or infrastructure teams to assign and resolve issues efficiently. You will collaborate closely with customer-owners and developers to streamline processes, and you will continuously refine and expand the scope of regression testing and release procedures. By actively participating in continuous integration and continuous deployment (CI/CD) initiatives, you will help automate and enhance the development pipeline. Your analytical skills will be key as you analyze and report on issues discovered in released software, driving ongoing improvements. Additionally, you will develop automation to monitor and triage failures found during daily regressions, serving as the primary point of contact for any problems or failures encountered in development sanity execution. Your in-depth understanding of the CI/CD system and related products will be vital in consolidating knowledge and troubleshooting issues. As the system evolves, you will help manage its growth by analyzing, designing, and developing new approaches to maintain the quality of releases.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering and at least 2 years of experience in an engineering role, or a Master's degree.
2+ years of experience using continuous integration and continuous deployment (CI/CD) practices and tools (e.g., Jenkins, GitLab CI, etc.).
2+ years of experience coding in C++ or Python.
2+ years of experience using regression testing tools or frameworks (e.g., Selenium, pytest, etc.).
2+ years of experience performing both manual and automated software testing.

Nice To Haves

Experience with quality assurance (QA) processes, testing methodologies, and test automation.
Familiarity with various testing scenarios, including performance, functional, stress, and security testing.
Experience documenting testing processes, adhering to defined procedures and test plans, and reporting test results.
Ability to effectively prioritize tasks and manage time in a fast-paced environment.
Strong communication skills, with the ability to collaborate with team members and stakeholders across global teams.
Demonstrated ability to combine broad system understanding with a strong focus on quality.

Responsibilities

Play a critical part in release preparation to ensure successful deployments.
Facilitate communication across teams, ensuring everyone is aligned on release objectives and deliverables.
Conduct daily regression testing and monitoring system performance to maintain high standards of quality.
Coordinate with the appropriate development or infrastructure teams to assign and resolve issues efficiently when failures are identified.
Collaborate closely with customer-owners and developers to streamline processes.
Continuously refine and expand the scope of regression testing and release procedures.
Participate in continuous integration and continuous deployment (CI/CD) initiatives to help automate and enhance the development pipeline.
Analyze and report on issues discovered in released software, driving ongoing improvements.
Develop automation to monitor and triage failures found during daily regressions.
Serve as the primary point of contact for any problems or failures encountered in development sanity execution.
Consolidate knowledge and troubleshoot issues using an in-depth understanding of the CI/CD system and related products.
Analyze, design, and develop new approaches to maintain the quality of releases as the system evolves.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)
grants of Cisco restricted stock units