Software Engineer, Support Foundations

Chime Financial•San Francisco, CA

2d•Hybrid

About The Position

The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has. That includes the automated phone system members call when they need help, the in-app chatbot that answers questions instantly, live chat with human agents, and the data and routing systems that make it all work reliably. Our mission is to give members a personalized, automated, and always-available support experience. We measure success by how members rate their support interactions — so when our systems work well, members feel it directly. Right now, we're rebuilding this platform from the ground up. We're modernizing our contact center infrastructure, shipping AI-powered features like automated conversation summarization and intelligent self-service, and establishing the data foundations that improves routing accuracy and support quality at scale. We work closely with Product, Conversational Design, and Operations teams to shape what the future of member support looks like.

Requirements

3+ years developing software in a production environment at scale
Experience with Ruby on Rails or comparable frameworks
Experience working with transactional databases and caching systems
Exposure to architectural patterns of large, high-scale web applications
An appreciation of maintainable and well-tested code
A desire to learn and dive into the deepest levels of how things work

Nice To Haves

Start-up experience as an added plus

Responsibilities

Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
Write clean, efficient, well-tested backend code, and jump in on the occasional frontend or mobile feature.
Set up monitoring and dashboards so we catch issues before members do.
Work with the mobile team to design and build strong, resilient APIs that propel our mobile app
Collaborate with multi-functional teams to understand member struggles and come up with creative solutions
Proactively find opportunities for improving the reliability and scalability of our systems
Work across the engineering team to improve and uphold high technical standards
Team up across Engineering organization to solve complex, multi-domain problems.
Balance independence with collaboration to deliver high-quality work on tight timelines.
Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

Benefits

Bonus
Competitive equity package
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events
Backup child, elder, and/or pet care
Subsidized commuter benefit