Software Engineer Sr

PNC Bank•Pittsburgh, PA

7d•Hybrid

About The Position

The Asset Management Group (AMG) is seeking a Senior Software Engineer to support our Run the Bank (RTB) application portfolio within the Software Reliability & Controls (SRC) organization. This role is focused on production stability, operational excellence, and risk management for mission‑critical systems. This position is ideal for an experienced engineer who thrives in production environments, takes ownership of system stability, and can partner effectively across infrastructure, security, and application teams to reduce operational risk and improve reliability.

Requirements

Linux
Windows Administration
Oracle
Microsoft SQL Server
Knowledge of NDM / data transfer mechanisms
DNS
JSON
JWT
Incident, change, and problem management – ServiceNow preferred.
Knowledge of OpenShift Container Platform (OCP)
TOAD
MS SQL Studio
Strong Excel skills for tracking, analysis, and reporting
Ability to communicate technical concepts clearly with partner teams across multiple domains
Strong organizational skills with the ability to manage multiple priorities
Motivated self‑starter who takes ownership and follows issues through to resolution
Ability to learn quickly in a complex production environment
Comfortable working independently without the need for micromanagement
Calm, professional communicator during high‑pressure situations
Bachelors
3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Red Hat OpenShift / Kubernetes
MongoDB
Advanced ServiceNow usage
Venafi / certificate management
Disaster recovery and data center failover
PING
CA7
Sterling Control Center
Azure
CyberArk
Dynatrace
F5
Ansible

Responsibilities

Monitor, maintain, and support systems and software to ensure high availability and production stability
Monitor system health and availability, responding to incidents, alerts, and escalations as needed
Act as a senior technical resource during production incidents, driving timely resolution and clear communication
Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies
Troubleshoot issues across application, infrastructure, network, and database layers
Partner with internal technology teams to execute production changes safely and in accordance with change management processes
Conduct detailed root cause analysis (RCA) for incidents and production issues
Implement corrective and preventative actions to prevent recurrence
Identify recurring issues and drive process improvements and automation to reduce risk and manual effort
Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures
Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
Follow and support application governance, audit, and regulatory requirements
Participate in business continuity, resiliency, and disaster recovery activities as required
Maintain a strong focus on risk awareness and customer impact

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service