Software Engineer - Shared Services

Extenteam Careers

8h•Remote

About The Position

Extenteam is an AI-driven operations platform for short-term rental property managers. We handle guest communication and daily workflows for over 80,000 properties through a proprietary platform (Tailwind) that combines AI automation with human-in-the-loop oversight. We are headquartered in Miami with our Shared Services team based in Manila. We are hiring a Software Engineer dedicated to our Shared Services operation. This is a ticket-driven role focused on rapidly solving real problems for the people who run our service operation every day.

Requirements

4+ years of software engineering experience, with at least 2 years shipping production code
Direct experience building internal tools, automations, or operational systems
Comfort working from a ticket queue (support engineering, forward-deployed engineering, or internal tooling background is ideal)
Product mindset: comfortable talking directly to non-technical users, scoping problems, and prioritizing tradeoffs
Track record of shipping fast in environments without dedicated PMs or designers
Experience working asynchronously with distributed teams
Strong fluency in Python and/or TypeScript
Experience with at least one workflow automation platform (n8n, Zapier, Make, Temporal, or similar)
Comfortable with agentic coding tools (Claude Code, Cursor, Replit Agent)
Database fluency (PostgreSQL preferred), able to write your own queries and design schemas
API integration experience (REST, webhooks, third-party SaaS APIs)
Prompt engineering experience with production AI systems (OpenAI, Anthropic, or similar)

Nice To Haves

Experience as a forward-deployed engineer or solutions engineer at a B2B SaaS company
Background in contact center, customer support, or service operations tooling
Short-term rental, hospitality, or property management domain knowledge
Experience integrating with Guesty, Hostaway, OwnerRez, Aircall, or HubSpot APIs
Track record of deploying AI agents in production (not just prototypes)

Responsibilities

Triage incoming tickets from agents, Team Leads, Customer Success, and clients
Diagnose the underlying problem (often it is not what the ticket says)
Ship fixes, automations, and small tools that solve the immediate need
Identify patterns across tickets and build durable solutions that prevent the same ticket from coming back
Pair with operations users to validate that your fix actually worked
Maintain and improve the internal tools you build over time

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