Software Engineer- Production Support - Hybrid

Community Health Network of Connecticut, Inc.•Wallingford, CT

2h•Hybrid

About The Position

Community Health Network of Connecticut, Inc. (CHNCT) is seeking a full-time Software Engineer- Production Support. This hybrid position involves monitoring, maintaining, and troubleshooting the enterprise applications ecosystem, including Azure cloud services, .NET web applications, microservices, SQL databases, and Windows applications. The role requires providing L2/L3 production support, performing root cause analysis, implementing permanent fixes, and making code changes for complex technical issues. The engineer will also support various Azure services like Function Apps, Logic Apps, and Data Factory, as well as microservices and message queue systems. Incident management, collaboration with development, QA, and DevOps teams, and documentation are also key aspects of the role. CHNCT is dedicated to fostering an inclusive and accessible workplace.

Requirements

4 years post-secondary schooling
Bachelor’s degree
Major in Computer Science, Information Technology, or related field
5-7 years of related experience
Experience supporting Azure Function Apps, including triggers, bindings, and monitoring
Hands-on experience working with Microsoft Azure cloud platform
Production support experience with .NET applications
Experience with Azure Logic Apps, including workflow design, connectors, and troubleshooting
Experience with Azure Data Factory (ADF), including pipeline monitoring, debugging, and data integration patterns
Extensive experience with C# and the .NET framework
Strong proficiency in SQL server, including T-SQL, stored procedures, performance tuning, and executing plan analysis
Understanding of microservices architecture patterns and RESTful APIs
Knowledge of CI/CD pipelines and deployment automation
Experience with monitoring and logging tools
Proficiency in PowerShell
Proficiency in MongoDB
Proficiency in Redis
Proficiency in RabbitMQ
Proficiency in GitHub
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills for interacting with technical and non-technical stakeholders
Ability to work under pressure during critical production incidents
Strong time management and prioritization skills
Customer-service oriented mindset with focus on user experience

Nice To Haves

Azure certifications (Azure Administrator Associate, Azure Developer Associate, or Azure Solutions Architect)
Experience with additional Azure services (Azure Kubernetes Service, Azure API Management, Azure Event Grid)
Knowledge of message broker systems (RabbitMQ, Azure Service Bus)
Experience with version control systems (Git, GitHub)

Responsibilities

Monitor, maintain, and troubleshoot our enterprise applications ecosystem, including Azure cloud services, .NET web applications, microservices, SQL databases, and Windows applications
Provide L2/L3 production support for .NET Framework and .NET Core/5+ web applications
Respond to and resolve production incidents within defined SLA timeframes
Perform root cause analysis for recurring issues and implement permanent fixes
Perform code changes for complex technical issues
Troubleshoot Azure Function Apps
Support Azure Logic Apps workflows, connectors, and integration scenarios
Manage and troubleshoot Azure Data Factory (ADF) pipelines, including data movement and transformation activities
Investigate failures in Azure service integrations and resolve connectivity issues
Monitor and troubleshoot microservices
Investigate communication failures and API gateway issues
Support message queue systems (RabbitMQ, Azure Service Bus) and event-driven architectures
Serve as primary point of contact during production incidents and coordinate resolution efforts
Document incidents, resolutions, and lessons learned in ticketing systems
Conduct post-incident reviews and contribute to continuous improvement initiatives
Work closely with development, QA, and DevOps to improve application stability
Provide feedback to development teams on production readiness and operational concerns
Other duties as needed