Software Engineer Principal - Data and Automation Artificial Intelligence (GenAI, API Design)

PNC•Dallas, VA

6d•$87,500 - $202,800•Hybrid

About The Position

Responsible for architecting and evolving enterprise GenAI platforms, with a strong focus on Retrieval Augmented Generation (RAG) and agentic systems that enable scalable, reusable capabilities across the organization. Serves as a hands-on technical authority for designing and implementing GenAI patterns, including knowledge retrieval, orchestration, tool-using agents, and human-in-the-loop workflows. Partners closely with product, data, architecture, security, and risk teams to ensure GenAI solutions are production-ready, governed, and aligned to enterprise standards and responsible AI practices. Defines and drives platform engineering best practices for GenAI systems, influencing how teams build, deploy, observe, and operate RAG and agent-based solutions at scale. Operates with broad autonomy to solve the most complex and ambiguous platform challenges, balancing innovation, performance, cost efficiency, and long-term extensibility. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

API Design
Application Development
Business Management
Customer Solutions
Design
Generative AI
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Application Design
Architecture
Packaged Application Integration
Product and Vendor Evaluation
Software Process Improvement (SPI)
System Development Life Cycle
Technical Troubleshooting

Responsibilities

Architecting and evolving enterprise GenAI platforms, with a strong focus on Retrieval Augmented Generation (RAG) and agentic systems that enable scalable, reusable capabilities across the organization.
Serving as a hands-on technical authority for designing and implementing GenAI patterns, including knowledge retrieval, orchestration, tool-using agents, and human-in-the-loop workflows.
Partnering closely with product, data, architecture, security, and risk teams to ensure GenAI solutions are production-ready, governed, and aligned to enterprise standards and responsible AI practices.
Defining and driving platform engineering best practices for GenAI systems, influencing how teams build, deploy, observe, and operate RAG and agent-based solutions at scale.
Operating with broad autonomy to solve the most complex and ambiguous platform challenges, balancing innovation, performance, cost efficiency, and long-term extensibility.
Aligns business strategy with software solutions.
Proposes, designs & codes software solutions to address complex business needs.
Oversees technical and procedural documentation required.
Leads complex problem solving.
Provides technical guidance and support to colleagues and solution development.
Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service