Software Engineer Principal Sr - Intelligent Automations

PNC•Pittsburgh, PA

8d•Onsite

About The Position

As a Software Engineer Principal Sr within PNC's Technology - Automation Platform organization, you will be based in Pittsburgh, PA or Dallas, TX. As a Software Engineering Principal Senior, you will serve as a hands-on technical leader responsible for driving the design, architecture, and delivery of enterprise-scale Intelligent Automation solutions. This role focuses on GenAI, Document AI, and Virtual Assistant platforms, with a strong emphasis on RAG-based architectures and agentic systems. You will operate with broad autonomy to solve complex problems, influence enterprise architecture, and mentor engineering teams, while ensuring solutions are scalable, secure, compliant, and aligned with enterprise standards.

Requirements

Hands-on experience with LLMs, RAG architecture, and agentic systems
Experience building AI-driven enterprise automation solutions
Experience with OCR, NLP, and Intelligent Document Processing
Experience automating document-centric workflows
Experience with conversational AI platforms (e.g., Kore.ai or similar)
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Application Design
Architecture
Coaching Others
Design Thinking
IT Environment
Problem Solving
Software Process Improvement (SPI)
System Development Life Cycle
Technical Troubleshooting

Responsibilities

Architect and evolve GenAI solutions with a focus on RAG, agentic workflows, and AI-driven automation
Lead design decisions to ensure scalability, resiliency, security, and performance
Define and implement reference architectures and reusable frameworks
Drive full lifecycle delivery, including design, development, deployment, and production support
Build and optimize AI-driven automation workflows and document processing pipelines
Ensure solutions meet enterprise governance and Responsible AI standards
Establish best practices across code quality, testing, CI/CD, observability, and security
Drive platform engineering standards for LLM, RAG, and agent-based systems at scale
Identify and mitigate technical debt, risks, and performance bottlenecks
Partner with product, architecture, business, risk, and security teams
Translate complex business needs into scalable technical solutions
Present architecture strategies and trade-offs to senior leadership and executives
Mentor engineers across teams on architecture, design, and coding practices
Support career growth and promote a culture of engineering excellence
Leads the design, development, and maintenance of software solutions across multiple product lines.
Directs and consults on all phases of software engineering life cycle and troubleshoots technical problems as needed using agile methods.
Leads complex problem solving and resolves workflow problems through automation optimization.
Monitors security technology trends and ensures the adaptability of techniques to various system architectures.
Encourages sound technology choices are made and drive innovative technology architecture and solution design.
Provides technical guidance and support to colleagues and solution development.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service