Software Engineer, Observability

Retool•San Francisco, CA

15h•Hybrid

About The Position

Retool is building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together!

Requirements

3+ years of related professional experience
2+ years working on a mission critical platform with high-availability requirements
Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks
A strong understanding of system availability, resiliency, and recoverability
Strong organizational skills with high attention-to-detail and able to work independently with minimal supervision
Ability to thrive in a high-energy, high-growth, fast-paced, entrepreneurial environment.
Willing to learn new skills and implement new technologies

Nice To Haves

Familiarity with TypeScript and Node.js backend development
Familiarity with React frontend web development
Experience with observability platforms and tools like Datadog, Grafana, etc.

Responsibilities

Build, integrate, and evangelize observability platforms and solutions for our products and internal systems.
Drive adoption of these solutions and ensure they drive value for the company.
Build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers.
Help build a great product that improves productivity of engineers across the globe by several orders of magnitude.
Design and build observability solutions for collection, delivery, analysis, and visualization of metrics, logs, and traces.
Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps.
Build orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog, Grafana), as well as build custom solutions that meet our unique needs.
Be involved in the development of scalable, distributed software systems that support globally distributed customer base.
Coach and mentor other SWE; Provide leadership in iteratively defining & refining development processes as the team grows.