Software Engineer Lead

PNC•Pittsburgh, PA

6d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Software Engineer Lead within PNC's Site Reliability Technology Engineering organization, you will be based in either; Pittsburgh, PA, Dallas, TX or Strongsville, OH. As a Software Engineer Lead at PNC you support the reliability, performance, and availability of PNC’s enterprise technology platforms. This role applies deeper technical knowledge to troubleshoot issues, improve monitoring, and contribute to automation and operational excellence within a production environment. Creates and leads the technical design and development of software solutions. Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required. Facilitates complex problem resolution. Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software. Applies modern principles, methodologies and tools to advance business initiatives and capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Working knowledge of Linux and Windows Server administration
Strong troubleshooting and root cause analysis skills (logs, system performance, networking basics)
Experience supporting production environments / IT operations
Strong analytical, problem-solving, and communication skills
Ability to work independently and mentor junior team members
Bachelors degree
3+ years of relevant / direct industry experience

Nice To Haves

Experience with observability / monitoring tools (Elastic, Dynatrace)
Hands-on scripting experience (PowerShell required; Python preferred)
Familiarity with automation and operational tooling
Experience with cloud platforms (AWS, Azure)
Understanding of SRE principles, incident management, and reliability engineering
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Mentorship
Process Improvements
Release Management
Software Solutions
Team Leadership
User Experience (UX) Design

Responsibilities

Monitor system health, performance, and availability using observability tools (logs, metrics, dashboards)
Perform advanced troubleshooting across infrastructure, applications, and servers (Linux/Windows)
Execute and improve operational procedures, system checks, and production support processes
Develop and maintain automation scripts to improve efficiency and reduce manual effort
Contribute to dashboards, alert tuning, and monitoring enhancements
Document incidents, root cause findings, and runbooks
Partner with engineering and SRE teams to improve system reliability and stability
Creates and leads the technical design and development of software solutions.
Proposes & designs software solutions to address complex business needs.
Prepares technical and procedural documentation required.
Facilitates complex problem resolution.
Provides technical guidance and support to colleagues.
Reviews coding, testing, and documentation of software.
Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service