Software Engineer Intern, Support
About The Position
Smart Data Solutions (SDS), a leading provider of data management, claim routing, and workflow solutions to health plans and TPAs, is looking for interns to join their team. This role involves managing customer accounts, understanding and following SDS workflows and technical systems, interpreting customer business processes, and recommending programmable solutions. The intern will also communicate with customers about SDS workflows and critical production issues, assist with project development, and resolve assigned tasks efficiently. The duties are essential job functions, and reasonable accommodations may be made for individuals with disabilities.
Requirements
- A Junior or Senior, pursuing a 4-year degree in computer science or equivalent degree.
- Proficiency with Java.
- Proficiency with Unix-like operating systems.
- Proficiency with Windows operating systems.
- Knowledge of relational databases.
- Strong oral and written communication.
- Math Aptitude.
- Highly organized and disciplined.
- Business analysis.
- Microsoft Excel, Word, and Windows.
- Ability to understand processes, analyze, and identify improvements.
- Action orientation and ability to consistently complete assigned tasks on time.
Responsibilities
- Manage customer accounts to ensure processes are working as expected and identify potential problems.
- Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems.
- Understand and follow all assigned customer workflows including import and export processes.
- Interpret customer business processes, analyze problems, and recommend programmable solutions.
- Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
- Communicate to customers (via emails and phone calls) about SDS workflows.
- Communicate to client of any critical production issues that may affect a customer’s production process.
- Communicate to team lead, manager or COO on any critical production issues related to the client.
- Adhere to SDS’s courteous and professional, written and verbal, communication standards.
- Consistently achieve a high rating on customer satisfaction surveys.
- Provide timely responses to all assigned tickets in accordance with SDS policies.
- Identify and escalate high priority tickets to appropriately support clients.
- Perform other related duties as assigned.
- Assist with the development and maintenance of new and existing clients.
- Document updates, testing, and technical production monitoring plans.
- Draft internal and client-facing descriptions and diagrams of workflow processes.
- Resolve assigned tasks in an efficient and effective manner.
- Work independently with minimal guidance.
- Leverage the expertise of other developers in the team on specific modules.
- Track and bill all applicable support hours.
- Perform other related duties as assigned.
Benefits
- Health insurance
- Short-term disability
- Long-term disability
- 401(k) with a company match
- Competitive paid time off package; including vacation, holiday, give-back day, and a floating day
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
