Software Engineer Intern - Observability (Platform)

Docusign•Seattle, WA

17h•Hybrid

About The Position

The Observability Engineering team within Cloud & Production Engineering builds and operates the platforms that provide real-time visibility into the health, performance, and reliability of Docusign services. As a Software Engineer Intern - Observability (Platform), you will help build and scale telemetry pipelines that process high volumes of metrics, logs, and traces. You will also contribute to the services that move this data reliably through the observability platform. You will collaborate with engineers across infrastructure and product teams to improve how operational data is collected, processed, and exposed so teams can monitor, troubleshoot, and optimize their systems at scale. During the internship, you will work with a mentor and teammates to deliver and demonstrate a scoped 12-week project focused on telemetry pipelines, platform scale, or service reliability. This is an internship role for 4.5 months of duration. This position is an individual contributor role reporting to the Manager, Software Engineering.

Requirements

Currently enrolled in a bachelor's degree program in Computer Science, Computer Engineering, or a related technical field
Expected graduation between December 2027 and May or June 2028
Experience with at least one general-purpose programming language, such as Golang, Java, or Python
Experience with data structures, algorithms, and software engineering principles
Ability to work from the Seattle, Washington hub in a hybrid arrangement, typically one to two days per week in the office, during the 12-week internship

Nice To Haves

Interest in distributed systems, data pipelines, telemetry, or observability
Coursework, project, or internship experience involving distributed systems, backend services, cloud platforms, Kubernetes, or data pipelines
Familiarity with metrics, logs, traces, or telemetry standards and tools such as Prometheus, Grafana, OpenTelemetry, or ClickHouse
Experience with Azure or GCP
Understanding of reliability concepts such as monitoring, alerting, SLOS, SLAs, performance, and resiliency
Strong collaboration, communication, problem-solving, and learning skills

Responsibilities

Contribute to observability data pipelines that ingest, process, and route metrics, logs, and traces from production services
Build and enhance backend services using Golang, Java, or Python to move telemetry reliably and efficiently at scale
Work with Kubernetes-based services running in Azure and Google Cloud Platform (GCP) to improve service health visibility and reliability
Develop and refine dashboards, alerts, and service-level objective (SLO) and service-level agreement (SLA) views using Prometheus, Grafana, OpenTelemetry, and ClickHouse
Help improve the scalability, performance, and resiliency of observability platform components, including streaming pipelines, storage layers, and query paths
Collaborate with a mentor and engineering teammates to plan, implement, test, document, and demo a scoped 12-week internship project
Participate in software design discussions, code reviews, testing, troubleshooting, and technical documentation

Benefits

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Washington, Maryland, New Jersey and New York (including NYC metro area): $38 - $45 hourly base salary
We do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what’s right, every day.
At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
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It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.