Software Engineer, Infrastructure

Sierra • San Francisco, CA

1d • $230,000 - $390,000 • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• Strong software engineering background with 5–7+ years of hands-on development experience in highly technical products.
• A strong inclination towards building automation, tooling, and platform, along with designing maintainable systems.
• Proven experience with cloud platforms (AWS, GCP, or Azure) and infrastructure as code (Terraform preferred).
• Hands-on expertise in CI/CD systems, release management, and container orchestration (e.g., Docker, Kubernetes).
• Experience with observability tools (Prometheus, Grafana, Datadog, OpenTelemetry, etc.).
• Experience in incident response and operating distributed systems in production.
• Degree in Computer Science or related field, or equivalent professional experience

Nice To Haves

• Production experience working with LLMs and machine learning models.
• Background in distributed systems, running SaaS services at scale, and agentic architecture.
• Familiarity with security and authentication protocols (OAuth, SSO, mTLS).
• Previous experience in a fast-paced startup environment or platform/infra-focused team.

Responsibilities

• Ensure the reliability, scalability, and performance of our platform and LLM inference serving as we rapidly grow traffic.
• Build and maintain cloud infrastructure using Terraform to ensure scalable, secure, and reproducible environments.
• Create and maintain a self-serve infrastructure platform that enables the rest of engineering to deploy and operate services.
• Own and evolve CI/CD pipelines and release management, enabling fast, reliable deployments for Sierra’s platform.
• Architect and operate distributed systems that leverage distributed databases, retrieval systems, and ML models.
• Develop and maintain core data serving abstractions along with authentication and security features (SSO, RBAC, authentication controls).
• Navigate and integrate our stack with enterprise customer environments in scalable and maintainable ways.
• Enhance observability tooling (metrics, logging, tracing) to provide deep visibility into platform health and performance.
• Lead and participate in incident management, improving system resilience through proactive monitoring, root cause analysis, and postmortems.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree