Software Engineer, Industrial IOT
About The Position
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.
Requirements
- 5 years of experience as a customer success engineer or in a customer-facing or support role.
- Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
- A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
- Experience working with cross-functional teams to resolve issues and improve products/services.
- Flexibility to adapt to new technologies, changes, and learning opportunities.
- Travel requirement Domestic and International – 25%
Nice To Haves
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred. Equivalent experience considered in-leu of degree.
Responsibilities
- Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
- Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
- Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
- Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
- Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
- Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
- Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
Benefits
- Annual performance based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
