Automation Engineer

NICE•Sandy, UT

About The Position

The Software Engineer in Test is responsible for evaluating the overall quality of NICE CXone products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE CXone platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s No. 1 cloud customer experience platform, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Requirements

BS in Computer Science or similar field or equivalent work experience required.
Knowledge of quality automation practices and policies.
2+ years of OOP experience.
2–5 years of experience in software development and automation.
Experience with test automation tools.
Experience writing SQL statements.
Demonstrable skills in developing maintainable test automation.
Thorough understanding of the following types of testing: Functional, Usability, Load, Stress, Integration, Data Validation, Performance, Automated Testing and Regression.
Possess strong communication and decision-making skills.
Experience with Selenium or other UI testing frameworks.

Nice To Haves

Experience with Telecommunications.
Experience with VoIP technology.
Ability to work independently and self-manage projects.
DevOps experience.
Experience with call server technologies.
Cloud experience, AWS preferred.
Experience with .NET/C#.

Responsibilities

Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements.
Design, extend, optimize and execute maintainable test automation based on business requirements and functional specifications.
Communicate automation results, risks and project status to management team as well as other stakeholders.
Follow and execute on team-specified “done” criteria for testing features to achieve sprint goals.
Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
Interact closely with developers offering suggestions and ideas for improving the quality of products.
Pro-active investigation/verification of production defects and continuous improvement of automated regression suites.
Create automation tasks and monitor individual sprint burn-downs to ensure completion.
Analyze testing results to enhance future test plans and scenarios (including metrics and benchmarks to gauge improvement).
Identify, log, track and report bugs to management and development team.
Become a subject matter expert with CXone product(s).
Follow the company Code of Ethics and NICE policies and procedures at all times.
Communicate in an effective and professional way.
Other duties as assigned.