Software Engineer III - API Hub - Remote

CSAA Insurance Group, a AAA Insurer•Phoenix, AZ

4d•$105,345 - $140,550•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Software Engineer III - API Hub - Remote. Your Role: As a Software Engineer III, API Hub Operations, you will be responsible for the operational reliability, engineering, automation, and support of CSAA's enterprise API platform and cloud-native integration services. You will leverage modern software engineering, DevOps, Site Reliability Engineering (SRE), and cloud technologies to ensure highly available, secure, scalable, and observable API services across enterprise applications. You will serve as a technical resource supporting API platforms deployed on AWS, partnering closely with Software Engineers, Solution Architects, Security Engineers, Infrastructure Engineering, Product Teams, and Business Stakeholders to deliver reliable API solutions and operational excellence.

Requirements

4+ years of proven experience in Software Engineering, Platform Engineering, DevOps, SRE, or Cloud Operations.
Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field; or equivalent combination of education and experience.
Experience supporting production applications and customer-facing platforms.
Success working within Agile and DevOps environments.
Demonstrates knowledge of and experience with relevant technologies and platforms aligned to the role, which may include: Cloud-native services (e.g., AWS Lambda, DynamoDB, S3), Build, integration, and deployment tools (e.g., Jenkins, Maven), Programming languages and frameworks (e.g., Java/J2EE, Python, Node.js, JavaScript/TypeScript, React)
Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Nice To Haves

Experience supporting enterprise API platforms at scale.
Strong AWS and Kubernetes operational expertise.
Experience leading production incident response and root cause analysis efforts.
Demonstrated success improving operational reliability and automation.
Familiarity with Site Reliability Engineering principles and practices.
Ability to influence technical decisions across multiple teams.
Experience leveraging AI and automation technologies to improve operational efficiency.
Strong communication and team member relationship skills.
Success working in highly regulated, customer-facing environments.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

Support and maintain enterprise API management and gateway platforms.
Manage API onboarding, deployment, versioning, publishing, and lifecycle activities.
Configure and maintain API policies, routing, authentication, authorization, throttling, and traffic management.
Support API governance standards and operational guidelines.
Analyze API performance, availability, latency, and usage trends.
Collaborate with development teams to improve API reliability, scalability, and security.
Design, develop, deploy, and maintain cloud-native solutions using AWS services.
Support platform components running on AWS including API Gateway, EKS, Lambda, S3, CloudWatch, IAM, Route53, SNS/SQS, and EventBridge.
Automate operational tasks through scripting, infrastructure-as-code, and cloud-native tooling.
Implement platform resiliency, disaster recovery, backup, and recovery solutions.
Troubleshoot infrastructure, networking, application, and cloud integration issues.
Implement and support observability solutions including monitoring, logging, alerting, dashboards, and distributed tracing.
Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational reliability metrics.
Lead incident troubleshooting, root cause analysis (RCA), and problem management activities.
Participate in production support, on-call rotations, and major incident response activities.
Drive automation efforts to reduce operational toil and improve platform stability.
Support capacity planning, performance optimization, and reliability improvements.
Build and maintain CI/CD pipelines and deployment automation.
Implement continuous integration, automated testing, static code analysis, and release automation.
Support containerized application deployments using Kubernetes and Helm.
Develop infrastructure automation using Terraform, CloudFormation, or similar technologies.
Leverage approved AI tools and automation capabilities to improve engineering productivity and operational efficiency.
Design, develop, test, and maintain scalable software components and platform services.
Apply deep technical knowledge of API platform operations and cloud services to support platform reliability, resolve complex issues, and drive continuous improvement.
Provide technical guidance during design reviews, implementation planning, and troubleshooting activities.
Review system architectures and provide recommendations to improve availability, performance, and maintainability.
Create and maintain operational runbooks, support procedures, and engineering documentation.
Proactively identify operational risks, recurring incidents, and service improvement opportunities.
Diagnose complex production issues across applications, APIs, cloud infrastructure, and integrations.
Collaborate with vendors and internal teams to resolve all issues and service disruptions.
Translate business requirements into scalable, secure, and supportable technical solutions.
Lead root cause investigations and implement preventative measures.
Continuously improve platform reliability, automation, observability, and operational processes.
Evaluate and adopt emerging cloud, DevOps, AI/ML, and platform engineering technologies.
Identify opportunities to optimize operational costs, reduce manual processes, and enhance customer experience.
Contribute to engineering standards, operational guidelines, and platform governance initiatives.
Collaborate with Architecture, Security, Infrastructure, Product, and Development teams to deliver reliable API services.
Communicate technical issues, risks, and operational status clearly to both technical and non-technical audiences.
Influence technical decisions and platform direction through expertise and collaboration.
Participate in planning, estimation, release readiness, operational reviews, and post-incident reviews.