Software Engineer III

Astreya • Oakland, CA

3d • Hybrid

About The Position

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms. This role is for a seasoned, experienced professional with a full understanding of their specialty, who can resolve a wide range of issues in creative ways. They will work on problems of a diverse scope and receive little instruction on day-to-day work, with general instruction on new assignments.

Requirements

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Understanding of how to configure third-party software components and technologies
• Ability to perform root cause analysis of network, operating system, and other issues
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely including use of communication tools
• Ability to multi-task and self-organize including prioritization of activities
• Experience using monitoring systems
• Attention to detail

Nice To Haves

• Familiarity with system administration

Responsibilities

• Provide administration, development, and application support for end users
• Design, develop, code, test and debug system software
• Design and implement software of embedded devices and systems from requirements to deployment
• Review code and design
• Configure and integrate third-party software components and technologies
• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
• Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Provide limited after hours and on-call support as needed
• Engage in review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Other duties as required.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior