Software Engineer III

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.

Requirements

Minimum of 5+ years of experience in enterprise monitoring, observability, infrastructure operations, or a related technical environment
JIRA: Ability to create, update, track, and close tickets, Familiarity with ticket lifecycle management
Develop and execute basic and advanced searches
Interpret and communicate search results
Build dashboards and visualizations
Understand Splunk architecture (inputs, hosts, indexes)
Support Splunk agent/software deployment on hosts
Install and configure Dynatrace (e.g., IMON)
Create host groups, management zones, dashboards, and alerts
Support metric/event-based monitoring
Knowledge of maintenance windows and operational practices
Familiarity with RISE processes and cross-team remediation
Experience supporting audit deliverables
Understanding of risk vulnerabilities and CVEs, including prioritization and remediation support
Understanding of host environments (bare metal vs. application hosts)

Nice To Haves

Experience with: Splunk data ingestion from containers & Dynatrace container monitoring capabilities
Familiarity with internal tools and frameworks: MRD (Monitoring Requirements Document – MIPS portal),AppHq, RTO and UCAL designations
Strong work ethic and accountability in a fast-paced environment
Effective communication skills
Ability to quickly learn and adapt to new tools and processes
Strong organizational skills with ability to manage multiple concurrent JIRA tickets (up to ~20)
Familiarity with Change Management processes (CRQ lifecycle, Change Controls)
Continuous improvement mindset with focus on monitoring/observability advancements
Proactive knowledge sharing and team collaboration
Ability to partner with Enterprise Monitoring teams to improve policy adherence and observability across lines of business
Soft Skills: Strong work ethic
Communication – meeting routines, informative emails, ability to document processes, identify areas for improvement
Learn and adapt on the fly
The Change Management process – CRQ processes, Change Cons
Handle up to 20 JIRA tickets concurrently
Continuous learning in the monitoring space
Proactive approach to knowledge sharing
Partner with Enterprise Monitoring team and resources to improve adherence to policy as well as observability across the LOBs
Skills: Application Development
Automation
Influence
Solution Design
Technical Strategy Development
Architecture
Business Acumen
DevOps Practices
Result Orientation
Solution Delivery Process
Analytical Thinking
Collaboration
Data Management
Risk Management
Test Engineering

Responsibilities

Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
Automates manual release activities
Designs, develops, and maintains automated test suites (integration, regression, performance)
Monitoring – The ability to understand the performance and availability for services, applications and infrastructure components. (What is going on?)
Observability – The context to why an application is experiencing a problem. (Why is it going on?)