As a Software Engineer III, you will lead the design and development of scalable software solutions by collaborating with cross-functional teams including product management and user experience. You will troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes to enhance system performance. This role involves managing projects from requirements gathering through coding, testing, and deployment while ensuring adherence to quality and security standards. You will also provide technical guidance to small engineering teams and contribute to continuous improvement initiatives that drive innovation and operational excellence. About the team: The team serves as the primary technical liaison between Level 1 Support and Core Engineering (Level 3), focusing on enhancing turnaround times for support queries requiring engineering input. It aims to improve incident resolution and SLA adherence while minimizing unplanned work for engineering teams. Operating globally across markets including the US, international regions, and Sam’s Club, the team emphasizes clear ownership, defined SLAs, and outcome-based metrics aligned with Walmart’s operational excellence standards. The team also strengthens problem management and operational readiness to ensure efficient and reliable service delivery.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level