Software Engineer III

GCI Communication Corp•Anchorage, AK

3d•Hybrid

About The Position

GCI's Software Engineer III will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company. This role focuses on web applications, requiring expertise in UI/UX design, web server configurations, cross-browser compatibility, data encryption, database management, and networking concepts. The engineer will be responsible for architecting and delivering high-performance web interfaces, deploying and customizing Content Management Systems (like Sitecore, Adobe Experience Manager, Drupal, WordPress, Contentful), and developing using modern web application frameworks and languages (HTML, CSS, JavaScript, TypeScript, jQuery, PHP, C#, ASP.NET, React, Next.js, Node.js). They will build and consume scalable web services and APIs using REST, GraphQL, and WebSocket protocols, and champion modern web engineering principles like Test-Driven Development (TDD) and Peer Programming within Agile environments. The role also involves advancing system designs with a focus on Composable Architecture, Serverless Compute, and automated CI/CD pipelines. The engineer will establish standards for the software build process and participate in the company's adoption of continuous integration, development operations practices, and ITIL practices.

Requirements

High School diploma or equivalent.
Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field.
Minimum of six (6) years’ experience in software development, configuration engineering, or similar technical role.
Experience with multiple OS scripting languages and Web based scripting technology.
Strong foundational understanding of web UI/UX design principles, web server configurations, cross-browser and device compatibility, data encryption, database management, and core networking concepts.
Comprehensive expertise in deploying and customizing diverse Content Management Systems, with specific proficiency across platforms such as Sitecore, Adobe Experience Manager, Drupal, WordPress, and Contentful.
Hands-on development experience utilizing a robust stack of modern web application frameworks, libraries, and languages. This includes core competency in HTML, CSS, JavaScript, TypeScript, jQuery, PHP, C#, and ASP.NET, alongside specialized framework expertise in React, Next.js, and Node.js.
Ability to work independently and within a team environment, professionally.
MS Office knowledge (e.g., Outlook, Teams, Word, Excel).
Knowledge of standard network engineering concepts.
Ability to create and edit network diagrams.
Demonstrated ability to apply Engineering principles and techniques of Computer Science, Engineering, and mathematical analysis.
Ability to work with other developers and inter-disciplinary teams collaboratively and professionally.
Follow and enforce established procedures.
Research new configuration tools and methodologies.
Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains.
In-depth knowledge of software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks.
In-depth knowledge of enterprise level integration technologies, tools, and patterns including but not limited to: J2EE application servers, Webservers, RESTful web services, ActiveMQ, Camel, etc.
In-depth knowledge of multiple software languages and tools such as Java, Ruby, Angular, JavaScript, C#, ASP.Net, HTML, XML, PHP, Perl, etc.
In-depth knowledge of Applications and Service Monitoring and Telemetry such as Splunk, ELK (Elasticsearch / Logstash / Kibana), Prometheus, Grafana, Monit, etc.
In-depth knowledge of database solutions such as MySQL, MongoDB, Oracle, MS SQL, NoSQL, etc.
In-depth knowledge of operating systems such as Windows, UNIX, Linux, etc.
In-depth knowledge of configuration management, Agile processes, Continuous Integration, Continuous Delivery and build procedures, including source control and build tools such as SVN, Artifactory, GIT, Bamboo, Chef, Jenkins, etc.
Understanding of TCP/IP and higher-level networking protocols such as HTTP, FTP.
Understanding of Telecom and OSS concepts include order management, provisioning, service assurance, trouble management, billing, and invoicing.
Understanding of database concepts.
Understanding of enterprise software concepts such as transactional processing, clustering, high availability, and redundancy.
Understanding of software functionality and performance testing.

Nice To Haves

Experience within the telecommunications industry.
Other telecom industry or job specific certifications.

Responsibilities

Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices.
Define system performance standards and KPI’s.
Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements.
Collaborate with project managers, business analysts, other developers, and project resources during scoping, requirements gathering, and design phases.
Comply with all project plans throughout the development process.
Provide exceptional customer, end-user, and stakeholder support.
Troubleshoot and debug solutions to resolve incidents and ongoing problems.
Monitor systems performance and identify areas of improvement.
Upgrade, reconfigure and improve solutions to achieve high usability, reliability, availability, accuracy, and performance and either reduce or eliminate technical debt.
Architect and deliver high-performance, responsive web interfaces across both mobile and desktop platforms.
Deploy and customize diverse Content Management Systems.
Build and consume scalable web services and advanced APIs utilizing REST, GraphQL, and WebSocket protocols.
Actively champion modern web application engineering principles and development methodologies.
Operate within Agile environments, leveraging practices like Test-Driven Development (TDD) and Peer Programming.
Advance cutting-edge system designs, specifically focusing on Composable Architecture, Serverless Compute, and fully automated CI/CD deployment pipelines.
Take ownership for actions, decisions, and results; openly accept feedback and demonstrate a willingness to improve.
Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.
Own and manage priorities and individual tasks without direct supervision.
Take initiative and seek out opportunities.
Assess and accept risks and learn from mistakes.
Interact with people in a way that builds mutual trust, confidence, and respect; adhere to GCI’s Code of Conduct for Employees – the Basic Principles.
Lead by example on all fronts.
Work effectively with others to accomplish common goals and objectives; maintain positive relationships even under difficult circumstances.
Build and maintain effective working relationships with leadership, peers, customers, and vendors.
Work to resolve problem relationships directly.
Convey thoughts and express ideas appropriately and professionally, including the ability to explain technical concepts to all audiences such as through software diagramming (UML).
Make decisions and solve problems, both technical and procedural.
Facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership.
Take initiative to initiate communication amongst teams, including remote team members.
Follow internal controls; protect company and customer confidential information; abide by GCI’s Code of Business Conduct & Ethics.
Demonstrate commitment to service excellence; give high priority to customer satisfaction.
Provide a professional level of service to both external and internal customers.
Consistently follow through on assigned tasks as expected; demonstrate timely attendance at meetings, training, and other work obligations.
Use a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Provide training to team members on technology.
Support a safe work environment by following all workplace safety rules and guidelines; comply with applicable Security policies and procedures.
Apply Engineering principles and techniques of Computer Science, Engineering, and mathematical analysis.
Work with other developers and inter-disciplinary teams collaboratively and professionally.
Follow and enforce established procedures.
Research new configuration tools and methodologies.
Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains.
Establish standards for software "build" process used to organize/document artifacts from developer build requests.
Materially participate in the Company’s adoption of continuous integration and development operations practices as well as applicable ITIL practices.